Duties

Development of training and development plans for service technicians and trainers with clear budget requirements and timelines
Business strategy for Academy with Capex requirements and return on investments
Preparation of technicians/trainers together with Dispatcher before they attend an intervention.
Review of intervention reports and timesheets submitted by the technician attending the intervention, provide feedback of improvement areas to the technicians
Develop and continuously improve the Onboarding procedure for new joiners, this includes PPE, IT equipment, tools, clothing etc.
Issue, audit and record all tools required by the technicians
Assist the Safety Office in selecting and issuing appropriate PPE and clothing for Service Technicians
Facilitate along with HR the Exit process of a Service Technician, to ensure a smooth exit. This should include but is not limited to, transducer and tool return, outstanding S&Ts, service reports, timesheets and reason for exit.
Personal Time Off (leave) management
Attend to Standby Support as per the Standby Procedure.
Performance and functional management for their allocated Service Technicians/Trainers, including relevant feedback to Stakeholders.
Active involvement in the hiring of all new staff within their team.
Collaborative engagement with Dispatchers and PMs regarding the allocation and utilization of KSA technicians, which will allow for broader skills development.
Proactive participation in personal development along with direct line manager

Experience & Qualification Requirements:

National or Technical Diploma in Mechanical or Electrical with a Trade Certificate
Team management experience for a minimum of 5 years with a team of 10 or more people
Technical knowledge of machinery within the packaging or beverage industry
SAP experience
MS Office
Strong communication and relationship management skills

Advantageous

12 years technical experience in the Packaging or Beverage industry
Proven track record of personnel development, and exposure to Apprenticeship Programs
Interpersonal and negotiation skills
Customer orientated and able to drive and adapt to change
Sense of urgency and analytical problem-solving skills (root cause analysis)
Basic Project Management experience