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Johannesburg South: IT Internship posted by Talent Finder

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Job Description

Key Responsibilities

  • IT Support Ticket Management:
    • Efficiently manage and resolve IT support tickets within SLA timeframes.
    • Escalate complex issues to higher support tiers when required.
  • Windows Operating System Installation & Configuration:
    • Install and configure Windows OS and user profiles.
    • Ensure compliance with organizational standards and policies.
  • SCCM & BitLocker Management:
    • Administer System Centre Configuration Manager (SCCM) and BitLocker.
    • Maintain device security and compliance.
  • Hardware Troubleshooting:
    • Diagnose and repair desktop hardware issues, including component replacements when necessary.
  • Meeting Room AV Support:
    • Provide setup, configuration, and troubleshooting support for audio-visual equipment in meeting rooms.
  • Printer Support:
    • Manage and resolve printer-related issues to ensure minimal downtime.
  • OneDrive & SharePoint Support:
    • Troubleshoot syncing issues and support seamless file access and collaboration.
  • Documentation & Knowledge Base:
    • Maintain accurate technical documentation and update internal knowledge bases to improve support efficiency.

Requirements

  • Education & Certifications:
    • Matric Certificate (Required)
    • IT Diploma or Degree (Required)
    • CompTIA A+ (Required)
    • Advantageous: CompTIA N+, Microsoft Desktop and/or Microsoft 365 Cloud certifications
  • Technical Skills:
    • Basic knowledge of Windows operating systems, software applications, and computer hardware.
    • Familiarity with SCCM and BitLocker is beneficial.
  • Soft Skills:
    • Strong troubleshooting and problem-solving abilities.
    • Clear and professional communication skills, with the ability to support users at all business levels.
    • Good time management skills and the ability to prioritize tasks effectively.
View Job  Cape Town: Sales Manager posted by Hire Resolve



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