Job Description
Key Responsibilities
- IT Support Ticket Management:
- Efficiently manage and resolve IT support tickets within SLA timeframes.
- Escalate complex issues to higher support tiers when required.
- Windows Operating System Installation & Configuration:
- Install and configure Windows OS and user profiles.
- Ensure compliance with organizational standards and policies.
- SCCM & BitLocker Management:
- Administer System Centre Configuration Manager (SCCM) and BitLocker.
- Maintain device security and compliance.
- Hardware Troubleshooting:
- Diagnose and repair desktop hardware issues, including component replacements when necessary.
- Meeting Room AV Support:
- Provide setup, configuration, and troubleshooting support for audio-visual equipment in meeting rooms.
- Printer Support:
- Manage and resolve printer-related issues to ensure minimal downtime.
- OneDrive & SharePoint Support:
- Troubleshoot syncing issues and support seamless file access and collaboration.
- Documentation & Knowledge Base:
- Maintain accurate technical documentation and update internal knowledge bases to improve support efficiency.
Requirements
- Education & Certifications:
- Matric Certificate (Required)
- IT Diploma or Degree (Required)
- CompTIA A+ (Required)
- Advantageous: CompTIA N+, Microsoft Desktop and/or Microsoft 365 Cloud certifications
- Technical Skills:
- Basic knowledge of Windows operating systems, software applications, and computer hardware.
- Familiarity with SCCM and BitLocker is beneficial.
- Soft Skills:
- Strong troubleshooting and problem-solving abilities.
- Clear and professional communication skills, with the ability to support users at all business levels.
- Good time management skills and the ability to prioritize tasks effectively.
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