Menu Close

Johannesburg: Support Desk Coordinator posted by People Dimension

Advertisement



Job Description

The purpose of the position:

Receiving calls from our clients. Obtaining information on the problem. Setting up a ticket on the software system, delegating that to an available technician. Ensuring the technician handles it according to a time line and that this is followed up by the Support Desk Co-Ordinator.

We aim for 100% no tickets breached so the job the support desk person is to keep a tight rein on the technicians. They do not handle technical enquiries, they need to understand the enquiry and delegate the correct technician, be it a first line technician, 2nd Tier or 3rd Tier which handles servers and networks.

The key performance Indicators of this position:

Coordinating and prioritizing service tickets and manage them through to completion of the ticket.

Provide continuous status information to ensure customer satisfaction.

Initiate customer contact escalates to appropriate parties and resolve incidents.

Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.

Follow up with technical staff and maintain a good working relationship with them.

Make sure tickets are closed within SLA.

Maintain Maintenance schedules for Customers.

Keeping customers up to date on call status.

Customer service, Maintain a good relationship with clients.

Assist with all customer queries.

  • Follow up and review completed tickets.
View Job  Cape Town: Restaurant Gm | Cape Town posted by HotelJobs

Minimum Requirements:

Minimum 6 years experience in IT industry.

Experience on Support Desk.

Computer Skills.

Good communication Skills.

Ticketing system knowledge.

Valid drivers license and reliable own transport.



GO APPLY NOW

Safe & secure application process

Advertisement



Advertisement




Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Johannesburg, Gauteng


Job Seeker Tip

Learn the common software and tools used in your industry - stay current with technology.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

View Job  Cape Town: Senior Travel Designer – Luxury Travel Company | Cape Town | Ss posted by HotelJobs

Latest Job Opportunities

Pretoria: Lynnwood, Pretoria: LEASING ADMINISTRATOR posted by Cora O’Neil Recruitment Agency

Jobs in Pretoria October 28, 2025
Cora O'Neil Recruitment Agency Gauteng Jobs in Pretoria Pretoria

Lynnwood, Pretoria: LEASING ADMINISTRATOR Minimum Requirements: -Professional and well presentable Afrikaans speaking female, preferably aged approximately 40 – 50 years…

View Job

Johannesburg: URGENT VACANCY: PROPERTY CENTRE MANAGER (x3) posted by Cora O’Neil Recruitment Agency

Jobs in Gauteng October 28, 2025
Cora O'Neil Recruitment Agency Gauteng Jobs in Gauteng Johannesburg

URGENT VACANCY: PROPERTY CENTRE MANAGER (x3) 3 positions available: REFERENCE CR2782 – Sunward Park, Boksburg REFERENCE CR2781 – Die Hoewes,…

View Job

Pretoria: Pretoria: CENTRE OPERATIONS COORDINATOR (x3) posted by Cora O’Neil Recruitment Agency

Jobs in Pretoria October 28, 2025
Cora O'Neil Recruitment Agency Gauteng Jobs in Pretoria Pretoria

Pretoria: CENTRE OPERATIONS COORDINATOR 3x Positions available: -Queenswood, Pretoria Moot -Faerie Glen, Pretoria East -Silverlakes, Pretoria East Job Purpose: Training…

View Job

Pretoria: Cape Town City Centre: ADMINISTRATION CLERK posted by Cora O’Neil Recruitment Agency

Jobs in Cape Town City Centre October 28, 2025
Cora O'Neil Recruitment Agency Jobs in Cape Town City Centre Pretoria Western Cape

Cape Town City Centre: ADMINISTRATION CLERK (For Law firm) Minimum Requirements: -Young, well presentable Afrikaans speaking female, aged approximately 20…

View Job

Pretoria: Menlo Park, Pretoria: CANDIDATE ATTORNEY posted by Cora O’Neil Recruitment Agency

Jobs in Pretoria October 28, 2025
Cora O'Neil Recruitment Agency Gauteng Jobs in Pretoria Pretoria

Menlo Park, Pretoria: CANDIDATE ATTORNEY Minimum Requirements: -Well presented and professional Afrikaans speaking individual (Male preferred) -Afrikaans and English first…

View Job  South Africa: Events And Banqueting Manager posted by HotelJobs
View Job

South Africa: Electrical Engineer (Oil & Gas / Power Generation) Saudi Arabia posted by Jobs 4 All

October 28, 2025

We are seeking a competent and motivated Electrical Engineer with 2–5 years of experience to support the design, installation, and…

View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Central Johannesburg, Jobs in Gauteng, Jobs in Johannesburg, Jobs in South Africa

More Jobs in Your Area