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Johannesburg: Technical Service Manager – Electrical / Instrumentation Automation

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Job Description

About the Role

The Technical Service Manager – Electrical / Instrumentation Automation role at our company requires a seasoned professional with strong technical expertise and management skills to lead our electrical and instrumentation service team. The ideal candidate will have a proven track record in service management, excellent customer orientation, and experience managing teams to deliver high-quality services.

Key Responsibilities

  • Leading, mentoring, and training electrical / Instrumentational service technicians and support staff
  • Overseeing the service department, ensuring optimal service delivery, customer satisfaction, and efficient team management
  • Addressing customer enquiries, complaints, and service requests professionally
  • Ensuring a high level of customer satisfaction through quality service
  • Building and maintaining strong customer relationships with very senior Key Accounts
  • Overseeing daily service department operations, including workflow and quality control
  • Implementing process improvements to enhance efficiency and effectiveness
  • Managing the service departments budget, including labour, parts, and overhead costs
  • Analysing financial performance and identifying opportunities for cost savings and revenue growth
  • Preparing and presenting financial and operational reports to senior management
  • Identifying and implementing strategies to enhance service quality and efficiency

Requirements

  • Diploma or higher qualification in Mechanical or Electrical Engineering or a Management-related degree
  • Previous experience having worked in a Service Management role within an electrical or related industry
  • Strong customer orientation with a proven track record in service management

Qualifications

  • Formal education/certifications not specified

Salary & Benefits

  • Salary package, including benefits, is highly negotiable depending on experience gained
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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Engineering Jobs in Gauteng

In Gauteng, the engineering job market is generally driven by the growth and development of various industries, including technology, manufacturing, and infrastructure development. This has led to a high demand for skilled engineers with expertise in fields such as mechanical, electrical, civil, and chemical engineering. Typically, these roles involve designing, developing, testing, and implementing solutions to real-world problems.

The salary range for engineering positions in Gauteng is typically broad, with junior engineers earning around R300 000 to R500 000 per annum, while senior engineers can earn upwards of R800 000 to over R1 200 000. However, it’s essential to note that salaries can vary greatly depending on factors such as experience, company size, and industry sector. For instance, engineers working in the technology industry may receive higher salaries than those in manufacturing or infrastructure development.

Common skills for engineering roles include proficiency in computer-aided design (CAD) software, programming languages like Python or C++, and strong analytical and problem-solving skills. Engineers must also be able to communicate effectively with colleagues from other disciplines and manage projects from conception to completion. Other essential skills include familiarity with industry-specific standards and regulations, as well as the ability to work in a fast-paced environment.

Industry sectors that commonly employ engineers include financial services, technology, manufacturing, and infrastructure development. In these sectors, engineers play critical roles in designing and implementing solutions for complex problems, such as process optimization, product development, and system integration.

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For career progression, engineers can typically expect to move into senior or leadership roles with experience and additional qualifications. Many engineers also choose to pursue advanced degrees, such as master’s or doctoral studies, to specialize in a particular area of engineering or transition into related fields like research and development or consulting.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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