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Johannesburg: Technical Support Engineer

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Job Description

About the Role

We are seeking an experienced Technical Support Engineer to provide software and hardware support across customer sites, focusing on Electronic Security, Safety Systems, and Workforce Management Solutions in line with contractual SLA commitments.

Key Responsibilities

  • Medium to high-level technical support on systems, hardware, and software (onsite, remote, and telephonic)
  • Acting as technical liaison with customers
  • General fault finding and troubleshooting
  • Infrastructure fault finding and commissioning
  • Project and system commissioning
  • Technical training for customers and internal teams
  • Supporting technical sales lead development
  • Attending service calls across all installed hardware/software sites
  • Assisting with database-related issues (e.g. SQL Express)
  • Maintaining accurate ticket updates within the incident management system
  • Ensuring continuous customer communication regarding service issues
  • Coordinating small installations and ensuring client requirements and deadlines are met
  • Scheduling and performing hardware/software maintenance as per SLA and supplier requirements
  • General administrative duties (timesheets, documentation, reporting, health & safety)
  • Customer, supplier, and technical assistant training
  • Providing peer support when required

Requirements

  • 5 years function-related experience
  • 2 years leading teams
  • 2 years project experience
  • 3+ years security software & hardware installation
  • Experience installing turnstiles, vehicle barriers, and mantraps
  • Certification/experience installing and commissioning CCTV and Access Control solutions including: Fire certification (advantageous)
  • Building Management Systems experience (Tridium advantageous)

Qualifications

  • Grade 12 or equivalent / College Diploma

Salary & Benefits

  • Not specified

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About IT / Computing / Software Jobs in Gauteng

In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.

Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.

Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.

The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.

For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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