Job Description
We are seeking an experienced Technical Support Engineer to provide software and hardware support across customer sites, focusing on Electronic Security, Safety Systems, and Workforce Management Solutions in line with contractual SLA commitments. The successful candidate will be responsible for delivering medium to high-level technical support, ensuring system uptime, maintaining strong customer relationships, and supporting installations, commissioning, and maintenance activities across multiple client environments. This role requires a hands-on technical professional with strong troubleshooting ability, customer-facing experience, and a proactive approach to service delivery.
What you’ll do:
- Medium to high-level technical support on systems, hardware, and software (onsite, remote, and telephonic)
- Acting as technical liaison with customers
- General fault finding and troubleshooting
- Infrastructure fault finding and commissioning
- Project and system commissioning
- Technical training for customers and internal teams
- Supporting technical sales lead development
- Attending service calls across all installed hardware/software sites
- Assisting with database-related issues (e.g. SQL Express)
- Maintaining accurate ticket updates within the incident management system
- Ensuring continuous customer communication regarding service issues
- Coordinating small installations and ensuring client requirements and deadlines are met
- Scheduling and performing hardware/software maintenance as per SLA and supplier requirements
- Maintaining accurate maintenance documentation
- General administrative duties (timesheets, documentation, reporting, health & safety)
- Customer, supplier, and technical assistant training
- Providing peer support when required
Your Expertise:
- 5+ years function-related experience
- 2+ years leading teams
- 2+ years project experience
- pan>3+ years security software & hardware installation
- 5+ years BES/SQUBE or SYNERION software & hardware implementation and commissioning
- Networking skills (TCP/IP, DHCP, Static IP, VLAN N+ beneficial)
- Electronic skills (low current power, relays)
- Experience installing turnstiles, vehicle barriers, and mantraps
- Certification/experience installing and commissioning CCTV and Access Control solutions including:
- Fire certification (advantageous)
- Building Management Systems experience (Tridium advantageous)
- Strong structured fault-finding methodology
- Software and hardware installation experience
- High customer service orientation
Qualifications:
- Grade 12 or equivalent / College Diploma
- MCSE and/or N+/A+ or National Diploma in Electronic/Electrical Engineering (advantageous)
- Access Control and/or Time & Attendance systems certification
- Microsoft Office proficiency (Word, Excel, Visio, PowerPoint)
- PSIRA Certification (Grade EC)
- SQL query experience (advantageous)
Preferred Certifications / Technology Exposure
- CCTV
- Hikvision, Bosch, Milestone
- Access Control
- Impro, Gallagher, ZK
- Fire Systems
- Ziton, Technoswitch
- Time & Attendance
- BES Suite, SQUBE Systems, Jarrison, Kronos
Key Competencies
- Strong troubleshooting and diagnostic skills
- Excellent communication and customer engagement
- Structured and methodical approach to fault finding
- Ability to work independently and within teams
- Strong documentation and reporting discipline
- Adaptable in fast-paced operational environments
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Follow up your job application with a polite email if you haven't heard back within a week.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Cape Town: Network & IT Support Field Technician posted by Hire Resolve
a technology platform that provides consumer service management and rating solutions is seeking an ideal Network & IT Support Field…
View JobSandton: Financial Reporting Supervisor posted by Hire Resolve
A prominent player in the mining industry is seeking a Supervisor Financial Reporting to join their team. The successful candidate…
View JobGauteng: Junior Marketing Coordinator posted by Signa Opportunity
About The RoleThe Junior Marketing and Sales Coordinator will provide administrative and operational support within the marketing function while also...
View JobBallito: HR Manager posted by Bright Placements (PTY) Ltd
Minimum RequirementsBachelor’s degree or diploma in:Human Resource ManagementIndustrial PsychologyBusiness Administration5–8 years HR experience (preferably...
View JobJohannesburg: Electronics Test & Repair Manager posted by Hire Resolve
A South African Original Equipment Manufacturer (OEM) that designs and manufactures a range of consumer electronics is seeking an experienced…
View JobSouth Africa: Site Supervisor posted by Bright Placements (PTY) Ltd
ExperienceProven experience as a Site Supervisor or Foreman in construction or industrial environmentsExperience working on installation or infrastructure...
View Job
Browse Employers
Job Alerts