Job Description
About the Role
We are seeking an experienced Technical Support Engineer to provide software and hardware support across customer sites, focusing on Electronic Security, Safety Systems, and Workforce Management Solutions in line with contractual SLA commitments. The successful candidate will be responsible for delivering medium to high-level technical support, ensuring system uptime, maintaining strong customer relationships, and supporting installations, commissioning, and maintenance activities across multiple client environments.
Key Responsibilities
- Medium to high-level technical support on systems, hardware, and software (onsite, remote, and telephonic)
- Acting as technical liaison with customers
- General fault finding and troubleshooting
- Infrastructure fault finding and commissioning
- Project and system commissioning
- Technical training for customers and internal teams
- Supporting technical sales lead development
- Attending service calls across all installed hardware/software sites
- Assisting with database-related issues (e.g. SQL Express)
- Maintaining accurate ticket updates within the incident management system
- Ensuring continuous customer communication regarding service issues
- Coordinating small installations and ensuring client requirements and deadlines are met
- Scheduling and performing hardware/software maintenance as per SLA and supplier requirements
- Maintaining accurate maintenance documentation
- General administrative duties (timesheets, documentation, reporting, health & safety)
- Customer, supplier, and technical assistant training
- Providing peer support when required
Requirements
- 5+ years function-related experience
- 2+ years leading teams
- 2+ years project experience
- 3+ years security software & hardware installation
- 5+ years BES/SQUBE or SYNERION software & hardware implementation and commissioning
- Networking skills (TCP/IP, DHCP, Static IP, VLAN N+ beneficial)
- Electronic skills (low current power, relays)
- Experience installing turnstiles, vehicle barriers, and mantraps
- Certification/experience installing and commissioning CCTV and Access Control solutions including:
- Fire certification (advantageous)
- Building Management Systems experience (Tridium advantageous)
Qualifications
- Grade 12 or equivalent / College Diploma
Salary & Benefits
Not specified in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Join professional associations in your field to expand your network and knowledge.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Pretoria: General Manager/Operations Director posted by Hire Resolve
An established and reputable manufacturing and installation company within the timber roofing industry is seeking a dynamic and experienced General…
View JobJohannesburg: CIO posted by Hire Resolve
A South African insurance company that offers a range of affordable insurance products is seeking a CIO strategic technology leader…
View JobJohannesburg: Senior Investment Analyst posted by Hire Resolve
Executive Career Opportunity: Senior Investment Analyst 100% RemoteLocation: Fully Remote (South African Citizens Only)Industry: Investment Management /...
View JobJohannesburg: Senior Mobile Developer posted by Hire Resolve
A South African company that empowers government entities with cutting-edge, innovative software solutions and customizable platforms, focusing on...
View JobCenturion: Financial Accountant posted by Hire Resolve
An established and growing organisation within the manufacturing and distribution sector is seeking a hands-on Financial Accountant to join their…
View JobWestern Cape: Senior Java Developer posted by Communicate Finance
Bachelors degree in Computer Science, Software Engineering, or equivalentMinimum 5+ years of experience coding in JavaProficiency with Spring / Spring…
View Job
Browse Employers
Job Alerts