Job overview below:

• Analysis
• Building/adding a framework
• Write and maintain scripts
• Execute above scripts and pick up on projects
• Test Reporting

Scope of Work:

To create, debug, verify, maintain and update technical test scripts to run automated testing. Responsible for testing the functionality of a system designed to address business requirements to prevent errors/defects in the live system through the implementation of change control and improvement.

Key Responsibilities:

• Deliver against operational and cost targets
• Ensure full understanding of customer needs to deliver a quality service
• Ensure customer service solutions are aligned to the business operational plan; organisational values and service standards
• Communicate how customer service solution will be implemented and secure buy-in
• Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options
• Ensure resolution of customer queries and complaints timeously and ownership of issues
• Analyse customer feedback to help improve customer service
• Propose ideas to improve customer service
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
• Provide customers with relevant information to keep them informed of products and service options
• Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map
• Research, enable and consult on improvements and opportunities to harness technology and platform enablement
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy
• Monitor customer feedback reports and align processes to maximise efficiencies
• Provide input into the development of the business area tactical strategy in achievement of the overall business strategy

Technical Test Analyst position available in Gauteng, Johannesburg. This job position was posted by CyberPro Consulting (Pty) Ltd. The job has been posted as a premium ad on 2025-03-29 at 15:10:00 in the It Computer category