Johannesburg: Trainee Service Advisor (Automotive) School Leaver posted by Bavarian Group

About the Role

We’re looking for a school leaver with enthusiasm to join our front-of-house team as a Trainee Service Advisor at Bavarian Group. As the bridge between our customers and technicians, you’ll be responsible for managing the service process, handling customer interactions, and ensuring seamless communication. If you’re a people-person with energy to burn, we want to meet you.

Key Responsibilities

• Customer Interaction: Welcoming customers, answering phones, and responding to emails.
• Service Booking: Accurately booking vehicles in for logbook servicing, repairs, and warranty work using our computer system (don’t worry, we will teach you the software).
• Upselling & Safety: Learning to inspect vehicles for safety. When a technician recommends additional work (like wiper blades or a wheel alignment), you will learn how to confidently explain “why” it’s necessary and the benefits to the customer.
• Administration: Preparing quotes, processing payments, and managing customer records.

Requirements

• Have “The Gift of the Gab”: You can hold a conversation with a 70-year-old pensioner about their caravan and then turn around and talk to a 20-year-old about their modified car.
• Are Resilient: Sometimes customers are stressed because their car is broken or the bill is high. You need to be able to handle that pressure without getting upset, and know when to ask a senior staff member for help.
• Are Organised: You might have 15 cars in the workshop and 20 phone calls coming in. If you can’t handle a bit of chaos, this isn’t the role.
• Have Basic Computer Skills: If you can use social media and send emails, you can learn our system.

Salary & Benefits

Earn While You Learn: We offer a competitive trainee salary significantly above the junior rate. Mentorship: You won’t be thrown in the deep end. You will shadow one of our senior advisors for the first month. Career Path: We have a proven track record of promoting from within. Your future could look like this:

• Year 1-2: Trainee / Junior Service Advisor
• Year 3-4: Qualified Service Advisor
• Year 5: Senior Advisor / Team Leader / Service Manager

The Perks:

• Staff discounts on parts and servicing for your own car (and your family’s!).
• Uniforms provided.
• A modern, air-conditioned office environment (no heavy lifting like the workshop).
• Social team events throughout the year.