Johannesburg: Training and System Support Manager (BEE Software / SaaS)

March 26, 2026 Jobs in Central Johannesburg

Job Description

Now Hiring: Manager – Training & Systems Support Are you a dynamic leader with a passion for empowering people through technology? Do you thrive on driving successful software adoption and delivering exceptional client experiences? If so, we want YOU to join our client team! ? About the Role We are seeking an experienced Manager of Training & Systems Support to lead client training, software implementation, and support functions. This is a senior leadership role where you will shape strategy, inspire teams, and ensure our clients unlock maximum value from our innovative software solutions. What You’ll Do ? Leadership & Team Development Lead, mentor, and inspire a high-performing team of training, implementation, and support professionals Drive a culture of excellence, accountability, and customer-centric service ?? System Implementation Oversee end-to-end software implementation for clients Collaborate with Sales, Product, and Operations teams to ensure seamless delivery Manage risks, timelines, and successful project outcomes ? Training Strategy & Delivery Design and execute impactful training programs tailored to client needs Oversee development of engaging training materials and content Deliver or lead interactive training sessions (virtual and in-person) ? Customer Support & Continuous Improvement Ensure prompt, effective resolution of client queries Gather feedback to continuously enhance training and support services Drive client satisfaction and system adoption Cross-Functional Collaboration Act as the voice of the client—sharing insights with Product and Development teams Partner with Account Management to strengthen long-term client relationships ? Project & Resource Management Oversee planning, resource allocation, and delivery across all initiatives Balance competing priorities in a fast-paced environment ? What We’re Looking For Bachelor’s degree in Business, Information Systems, Education, or related field (Postgraduate advantageous) 7–10 years’ experience in software training, implementation, and client support Minimum 3 years in a senior leadership role Strong knowledge of SaaS platforms, change management, and adult learning principles Proven ability to lead cross-functional teams and manage complex projects Exceptional communication, presentation, and stakeholder management skills Key Competencies Strategic & analytical thinking Strong leadership and people management Excellent communication & presentation skills Problem-solving and project management expertise Customer-focused mindset Adaptability and innovative thinking

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About IT / Computing / Software Jobs in Gauteng

In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.

Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.

Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.

The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.

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For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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