Johannesburg: VIP Customer Experience Manager – JHB posted by DataFin Recruitment

March 19, 2026 Jobs in Central Johannesburg

DataFin Recruitment

Gauteng

Entertainment

Job Description

About the Role

Our client is seeking an experienced and highly professional VIP Customer Experience Manager to lead their premium guest engagement strategy within their casino environment. This key leadership role is responsible for delivering a world-class, personalised experience to high-value players, while driving customer acquisition, retention, and revenue growth.

Key Responsibilities

Develop and execute a VIP customer experience strategy focused on acquisition, retention, and revenue optimisation
Build, manage, and continuously enhance the VIP player database and segmentation strategy
Drive loyalty initiatives and value propositions to maintain a competitive and premium offering
Lead, mentor, and manage the VIP Hosts and Guest Relations team, ensuring exceptional service delivery
Collaborate with Gaming, Marketing, Hotel, and Food & Beverage teams to deliver a seamless, integrated guest experience
Maintain strong, professional relationships with high-net-worth individuals and premium clientele
Oversee VIP budgets, reinvestment strategies, and profitability metrics
Monitor and report on VIP performance, including revenue, ROI, and player activity
Ensure full compliance with gaming regulations, company policies, and brand standards
Oversee VIP guest arrivals and ensure personalised hosting experiences
Manage host allocations, player portfolios, and operational planning, including leave coverage
Work closely with the promotions team to align VIP engagement with campaigns and events

Requirements

Minimum 8 years experience in casino operations, VIP services, or high-end customer relationship management

At least 5 years experience in a leadership or managerial role

Strong understanding of casino operations, player value management, and loyalty programmes

Proven experience engaging with high-net-worth individuals and premium clients

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Excellent interpersonal, communication, and relationship-building skills

Strong organisational and reporting capabilities with attention to detail

Ability to work in a fast-paced, high-pressure environment

Willingness to travel and work extended hours, including evenings, weekends, and public holidays

Qualifications

Matric

Bachelor’s Degree or Advanced Diploma in Hospitality Management, Business Management, Marketing, or a related field

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Entertainment Jobs in Gauteng

In the Gauteng province of South Africa, the entertainment industry is a growing sector that encompasses various roles such as event management, marketing, and content creation. Typically, this field offers a diverse range of job opportunities for individuals with creative talent and business acumen. Generally, these roles are found across multiple industries, including financial services, technology, and tourism.

When it comes to salary expectations in the entertainment industry in Gauteng, it’s common to see broad ranges varying depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salary ranges between R200 000 and R350 000 per annum, while senior roles can range from R600 000 to over R1 million per annum. However, these figures are only a general guideline, and actual salaries can vary significantly.

Common skills required for entertainment-related roles in Gauteng include creative vision, strong communication skills, project management expertise, technical knowledge of audiovisual equipment, marketing savvy, adaptability, and attention to detail. Typically, individuals in this field need to possess a combination of artistic and business skills to excel in their role. Often, having a degree or diploma in relevant fields such as arts, media studies, or business administration can be beneficial.

View Job East London: Metal Sales Representative posted by GAP Consulting

The entertainment industry in Gauteng is commonly found in sectors such as financial services (e.g., event marketing), technology (e.g., gaming, esports), tourism (e.g., hospitality management), and manufacturing (e.g., production and logistics). These industries often employ individuals with expertise in areas like content creation, brand management, and audience engagement.

In terms of career development, the entertainment industry offers various opportunities for growth and advancement. Typically, entry-level roles can progress to senior positions within a few years, while experienced professionals may seek out leadership roles or transition into related fields such as entrepreneurship or academia. Often, having a strong network and continuous learning are key to success in this field.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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