Job Description
- At least three years’ experience in a similar role
- Previous hospitality experience
- In-depth knowledge of security procedures, video surveillance and intrusion detection technologies
- PSIRA Grade A
- Computer literate
- Ability to motivate and work with staff
- Strong communication skills
MAIN DUTIES AND RESPONSIBILITIES
- Assuming full responsibility for the safety and security of the entire property.
- Direct and coordinate the activities of all security personnel.
- Ensure that all security staff provides services that are above and beyond for customer satisfaction and retention.
- Ensure the safety and security of guest, staff, visitors and contractors at all times.
- Responsible to manage all safety & security, Fire Life Safety risks faced by the hotel.
- Liaise with CEO to ensure hotel employees are adhering to established security procedures
- Record and notify all risks, deviations from hotels safety standards and any untoward incidents
- Assign duties and schedule staff for balancing needs of the hotel and productivity standards.
- Monitor staff activity and coach subordinate performance
- Implement policies and procedures to control access control of the property persons entering.
- Ensure that all security personnel be on the look out and report all unusual activities in and around the property that would impair the well-being of guests and employees.
- Ensure compliance with all security standards and preventative measures.
- Monitor and follows proper key control guidelines in loss prevention and in the property.
- Conduct investigations and compile reports on a timely manner for any theft, loss, accidents or any aspect that risk the safety of the hotel.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others within the security component.
- Develops and maintains a monthly checklist for all CCTV equipment, alarmed doors, and panic/ duress alarms to ensure that they are fully functional.
- Conduct regular mock fire evacuation drill as per the hotels emergencies standards.
- Develop and advise key personnel of emergency procedures.
- Implements action plans to monitor and control risk.
- Establish crisis management and contingency planning
- Conduct regular walk through rounds for observing the entire hotel both within working hours and after hours.
- Supervision of all Security Personnel and giving clear direction on all security related aspects.
- Coordinate with external police authorities in the investigation and handling of crimes, accidents, Government Ministers moments etc., involving the hotel, its employees and / or guests
- Perform all tasks consistently in line with the hotel standards and adhere to all legal and statutory requirements
- Select, review and train new security officers according to hotels standards to maintain order throughout the hotel.
- Be available 24 hours a day for genuine emergencies within the property.
ONLY short-listed candidates will be contacted
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