Lephalale: Hospitality Operations Manager posted by Bright Placements (PTY) Ltd

About the Role

The Operations Manager – Hospitality will oversee the daily operations of a hospitality establishment in Lephalale, ensuring seamless service delivery, operational efficiency, and high guest satisfaction.

Key Responsibilities

• Operational Leadership

• Oversee daily operations across all departments (front office, housekeeping, F&B, maintenance, etc.)

• Develop and implement operational policies, procedures, and standard operating procedures (SOPs)

• Ensure compliance with local laws, health, safety, and environmental regulations

• Monitor operational performance against KPIs and budgets

• Staff Management

• Recruit, train, and manage staff to achieve performance goals

• Conduct regular performance appraisals and provide coaching

• Promote a positive workplace culture, encouraging teamwork and accountability

• Handle staff scheduling, workload distribution, and conflict resolution

• Financial Management

• Develop and manage departmental budgets and operational expenditure

• Monitor revenue streams and identify areas for cost reduction or revenue growth

• Approve purchases and maintain inventory controls

• Work closely with finance to report operational financial results

• Guest Experience & Service Excellence

• Ensure high levels of guest satisfaction through operational excellence

• Handle guest complaints, feedback, and special requests promptly

• Monitor and enhance service quality across all touchpoints

• Implement strategies to improve customer loyalty and retention

• Strategic Planning & Business Growth

• Identify operational inefficiencies and implement improvements

• Contribute to strategic business planning and development

• Liaise with suppliers, partners, and contractors to optimize service delivery

• Keep abreast of hospitality trends and adapt operations accordingly

Requirements

Diploma or degree in Hospitality Management, Business Administration, or related field.

Minimum 5–7 years’ experience in hospitality operations, with at least 2 years in a managerial role.

Experience in multi-department management is preferred.

Qualifications

No qualifications mentioned.

Salary & Benefits

Salary and benefits not specified.

Working Conditions

May require working on weekends, public holidays, and irregular hours.

Fast-paced, dynamic hospitality environment.

Travel between multiple properties may be required (if applicable).