Step into a pivotal leadership role at a distinguished luxury safari lodge, where your expertise will shape unforgettable guest experiences amidst the breath-taking African wilderness. As the Front of House Manager, you will be the embodiment of the lodge’s commitment to excellence, orchestrating seamless operations and delivering unparalleled hospitality. ???? ???? ???????? ? ???????????? ??? ?? ??????? ?????? ?? ?????-?????? ??????? ??? ?????????????? ??????????, ???????? ????? ?????? ?? ??? ????? ???? ???????? ????? ????????? ????? ????????????. This is more than a managerial position; it is an opportunity to help lead a dedicated team, engage with discerning guests, and contribute to the legacy of a world-class destination. Candidates with a passion for exceptional service, a keen eye for detail, and a deep appreciation for the rhythms of lodge life will thrive in this extraordinary role. ??????????? / ????????? ???????????? Clear criminal record. Excellent English communication skills, both written and verbal. Excellent employment track record references will be checked. Valid drivers licence and reliable vehicle mandatory. 5 star lodge experience with strong all-round hospitality skills. Existing experience with a lodge PMS system such Benson, Opera, Fidelio etc. Excellent hygiene, pride in personal appearance & presentation. Extensive experience in guest services, demonstrating warmth, engagement, and the ability to anticipate guest needs. Competence in all lodge-related administration, including billing, invoicing, day sheets, and stock management. Strong leadership and team management skills: rostering, leave management, training, and performance oversight. Exceptional organizational skills, attention to detail, and proactive problem-solving ability. Solid understanding of front-of-house operations and the ability to coordinate across departments seamlessly. Ability to host guests and participate in guest-facing duties as required. ????????? ???????? (??? ?????????) Hospitality Diploma Sound knowledge of SA wines Tall order system experience ??? ???????????????? Deliver exceptional guest experiences through professional, warm, and anticipatory service. Lead and manage the housekeeping and butler teams, ensuring high service standards and performance. Oversee and handle all front-of-house administrative tasks: guest check-ins/check-outs, billing, invoicing, day sheets, and stock management. Coordinate the day-to-day running of the lodge, facilitating effective communication and collaboration across all departments. Check reservations, special requests, indemnities, and guest meet & greets. Host and engage with guests for meals and special experiences on a rotational schedule. Monitor and manage beverage and housekeeping storerooms, placing orders, conducting stock takes, and maintaining accurate admin records. Ensure smooth execution of lodge operations with minimal supervision while taking full ownership of responsibilities. ???????????? / ??????? / ???? ????? Basic Salary: R15 – R16, 000.00 per month, potentially further negotiable DOE. Gratuities: Allocated from the combined pool, unless a specific individual gratuity is given. Meal Allowance: R3, 200.00 per month, in in cash value, added to basic salary. Medical Aid Contribution: 50% by the company *** Live-In Accommodation: Own room inc. double bed with en-suite bathroom, small kitchenette & lounge. Bednight Benefit: For friends and family to visit *** Uniform Facilities available for both personal and work clothing laundry Retirement Fund Contribution: Currently unavailable however in progress. Work cycle: 27 consecutive working days followed by 9 consecutive rest days each month. An additional 6 floating leave days are provided per annum. Annual leave is incorporated within the work cycle structure. *** Applicable after three months of successful employment. TO APPLY Please submit your CV through this platform. VERY NB REGARDING YOUR CV PLEASE – It must be in an editable Word or PDF format only (no scanned copies); Must be fully updated as of this month, 2025 Include a RECENT head & shoulders photo; Clearly list all employment dates for each employer (month & year to month & year); Provide contactable references for all positions held in the last 10 years. In ADDITION ; please keep the following supporting documents ready to send promptly, IF REQUESTED ; after receipt of your CV: 1. Written reference letters (if available), 2. Relevant qualification copies; 3. Drivers Licence and/or PrDP; 4. ID/Passport; 5. Valid work permit/visa (if applicable). We encourage you to keep an eye on this platform & our other social media pages for future opportunities that may align with your skills and interests.
