Job Description
Candidate Responsibilities:
- Full responsibility for the overall management and performance of two luxury lodges
- Oversight of daily lodge operations, ensuring seamless service delivery and exceptional guest satisfaction
- Custodianship of all lodge assets, equipment, and infrastructure
- Uphold and embed brand service standards across all guest touchpoints
- Day-to-day financial oversight, cost control, and operational efficiency
- Budgeting, forecasting, and financial reporting in collaboration with Head Office
- Ensure sustainable business practices while maintaining product quality
- Lead, coach, mentor, and develop a diverse lodge team
- Foster a positive, inclusive, and values-aligned workplace culture
- Oversee HR processes including staffing levels, rosters, leave planning, payroll inputs, and performance management
- Support onboarding, training, and career development of team members
- Drive continual enhancement of the guest experience across accommodation, food, guiding, and service
- Host guests, agents, media, and VIPs with warmth and professionalism
- Remain abreast of hospitality trends and contribute creatively to concept and experience development
- Champion environmentally and socially responsible practices
- Identify and implement practical sustainability initiatives aligned with company guidelines
- Build meaningful relationships with the local community and conservation stakeholders
- Maintain transparent, effective communication across all departments
- Lead regular management and departmental meetings to ensure alignment and accountability
- Represent the lodges professionally within the broader industry
- Consistently high service standards and guest satisfaction
- Well-trained, motivated, and engaged team
- Effective financial control and budget adherence
- Smooth day-to-day lodge operations across front and back of house
- Strong alignment with brand values, culture, and operational standards
Core Criteria:
- Minimum of 5 years’ senior management experience in luxury lodge or boutique hospitality environments
- Strong understanding of lodge operations, finance, and people management
- Proven leadership ability in team-oriented workplaces
- Excellent interpersonal, communication, and hosting skills
- Sound financial literacy, budgeting, and forecasting experience
- Strong organisational skills, attention to detail, and ability to manage pressure
- Computer literacy and administrative competence
- Relevant hospitality or tourism qualification advantageous
- Valid PDP required
This is a live-in position.
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