Limpopo: Guesthouse Manager posted by Bright Placements (PTY) Ltd

About the Role

As a Guesthouse Manager at Bright Placements (PTY) Ltd, you will be responsible for overseeing the day-to-day operations of our guesthouse, ensuring high standards of guest service, efficient management of staff, and profitability. You will maintain the property, manage bookings, and create an exceptional experience for guests.

Key Responsibilities

• Ensure excellent customer service and guest satisfaction at all times.
• Handle guest complaints and feedback professionally and promptly.
• Oversee check-in and check-out processes, ensuring efficiency and accuracy.
• Maintain personal presence and availability for guest queries or special requests.
• Recruit, train, and manage guesthouse staff, including housekeepers, receptionists, and maintenance personnel.
• Schedule staff and monitor performance, ensuring compliance with standards and regulations.
• Conduct regular staff meetings and foster a positive work culture.
• Manage daily operations including reservations, front desk, housekeeping, and maintenance.
• Implement standard operating procedures (SOPs) and ensure staff adherence.
• Maintain accurate records of occupancy, revenue, expenses, and inventory.
• Ensure compliance with local health, safety, and labor regulations.
• Monitor income and expenses, prepare budgets, and report financial performance to owners.
• Maximize revenue through effective room management, upselling, and cost control.
• Manage supplier contracts and procurement of goods and services.
• Promote the guesthouse to increase occupancy and revenue.
• Manage online presence, social media, and third-party booking platforms.
• Build relationships with local businesses and travel agents to attract guests.
• Ensure that the property is clean, safe, and well-maintained.
• Coordinate maintenance schedules and oversee repairs.
• Ensure all equipment, facilities, and rooms meet quality standards.

Requirements

Minimum Matric / Grade 12; Hospitality or Business Management qualification preferred. At least 3–5 years’ experience in hospitality management, preferably in guesthouse or small hotel operations. Proven experience in staff management, budgeting, and guest relations. Familiarity with hotel management software and booking systems.

Qualifications

No qualifications mentioned.

Salary & Benefits

Salary details not provided.

Working Conditions

Full-time role, may include weekends and public holidays. Hands-on involvement in daily operations; may require lifting, moving, and walking between facilities. Fast-paced and guest-focused environment.