Limpopo: Zmo 17681 – Management Couple: Him: Lodge Manager & Head Field Guide And Her: Administration & In-House Manager posted by HotelJobs

Employer Description Game Lodge in Limpopo Job Description Our client is seeking a Management Couple to join their team. The role requires strong leadership, business acumen, and guest-focused skills, including communication, financial management, staff supervision and problem-solving within the hospitality industry. Integrity, dedication and reliability remain the cornerstones of these appointments, ensuring service excellence and operational success. Management Couple Responsibilities: Staff Leadership and Development : Motivate, train and manage staff while fostering a positive work environment and resolving conflicts. Lead and mentor employees through goal-setting, performance reviews and empowerment strategies. Communication Excellence : Demonstrate clear oral and written communication with guests, staff and management, supported by strong listening skills. Guest Relations and Service : Handle guest requests, complaints, and operational issues with creativity and professionalism, ensuring personalized and exceptional guest experiences. Cultural Awareness : Work effectively with diverse staff backgrounds and international guest nationalities to maintain inclusivity and service excellence. Financial and Administrative Management : Apply knowledge of revenue management, expense tracking, invoicing and reporting. Proficient in MS Office Suite for operational and financial oversight. Operational Oversight : Supervise daily lodge and office operations, optimizing workflow across housekeeping, kitchen, maintenance, food & beverage, front of house and procurement processes. Planning and Execution : Compile operational and project plans, oversee execution and ensure alignment with organizational goals. Task Delegation : Assign tasks effectively based on staff strengths to balance workloads and focus on higher-level responsibilities. Confidentiality and Professionalism : Manage access to sensitive personal and business information with discretion and integrity. Food & Beverage Knowledge : Maintain strong understanding of food and beverage operations, service levels and hospitality standards. Head Guide Responsibilities: Guest Experience Facilitation : Deliver immersive and educational safari experiences that connect guests meaningfully with the environment. Communication : Present information clearly, articulating facts in an engaging and accessible manner. Guest Management : Handle diverse personalities and expectations, ensuring inclusivity, safety and enjoyment for all guests. Safety Oversight : Prioritize guest well-being through proactive risk management and adherence to safety protocols. Knowledge Sharing : Provide in-depth insights into fauna, flora, geology, history and culture, answering guest questions with authority. Adaptability : Respond effectively to unforeseen circumstances such as weather changes or guest limitations. Professional Conduct : Demonstrate reliability, punctuality, honesty and accountability in all guiding activities. Operational Management : Oversee logistics, equipment and schedules to ensure seamless safari operations. Team Leadership : Mentor junior guides, fostering professional growth and maintaining high guiding standards. Qualifications Management Couple: A Diploma in Hospitality Management will be considered advantageous. 5-9 years experience as a Management Couple in respective roles. Strong understanding of reservations systems, point-of-sale (POS) platforms, and lodge communications hardware and operating systems. Male Candidates: Valid Professional Driving Permit (PDP) Valid Drivers License First Aid Level 1 certificate (minimum requirement) FGASA Level 1 qualification (Level 2 will be an advantage) Valid Snake Handling Course certificate Female Candidates: Valid Professional Driving Permit (PDP) Valid Drivers License First Aid Level 1 certificate (minimum requirement) Skills Leadership: Motivate, train and manage staff. Guest service: Deliver exceptional experiences, resolve complaints. Operations: Oversee lodge functions and daily workflow. Finance: Manage revenue, expenses and reporting. Communication: Clear with guests, staff and management. Team synergy: Divide roles effectively, front- and back-of-house. Benefits Live-in Meals Uniform