Housekeeping Manager: Checking guest rooms before guests arrival to ensure that everything is ready and that the housekeepers performed their duties satisfactory Daily overseeing of guest rooms, making sure it is clean and up to standard Personally checking and restocking mini bars every morning before guests come back from game drive Checking regularly that first and second turndowns and romantic turndowns are being done correctly Overseeing the laundry, making sure that housekeeping staff perform their duties correctly. Stock control, stock order and issue of stock to housekeepers. Checking rooms for maintenance issues and reporting to management and maintenance manager Stock takes of all housekeeping stock (including linen and towels and ensuring that we have enough in stock) Making sure that laundry and housekeeping equipment is in good condition and that housekeepers are using it in the correct way Ensuring that senior staff rooms are being cleaned Ensure that staff laundry gets done correctly Ethically corresponding with suppliers via telephone and emails. Responsible for motivating, monitoring and discipline of housekeeping staff Ensuring that all areas under housekeeping department is clean Ensuring that the public areas of the lodge get cleaned Phone divert duty as per staff roster Assisting within other departments within reason Requirements: Grade 12 A formal hospitality qualification At least 2 3 years in a senior / management position with sound housekeeping experience at 5* level. Trails Guide: Duties: Take guests on twice daily game drives Host guests at meals Walking safaris Pick up and drop off guests and take their luggage to the rooms. Assisting the tracker with cleaning the vehicle. Assisting with emergency maintenance. Assist with maintenance around the lodge Requirements: Grade 12 Experience as a Senior Field Guide at a 5* / Big-5 Game Reserve Minimum FGASA Level 1 or 2 qualification or equivalent Lead Trails Certificate (or close to completion) and able to conduct bush walks ARH Excellent communications and entertaining skills

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