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Melrose Arch: Duty Manager

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Job Description

About the Role

We are seeking a highly skilled Duty Manager to join our team at Melrose Arch, where you will be responsible for ensuring exceptional guest experiences and driving business success.

Key Responsibilities

  • Liaise with reservations team to ensure that bookings are correct, and all details required are received timeously including transfers and payment.
  • Prepare for advance booking special requests, personalising stays with unique offerings and effectively communicate to relevant team members in other hotel departments.
  • Ensure maximum guest satisfaction at every touchpoint of the guest journey.
  • Effectively problem solve and be solution driven.
  • Develop and maintain positive working relationships with others and support team to reach common goals.
  • Accurate processing of guests invoicing, charges, payments.
  • Equipped with information on all updated facilities available in the area and able to assist in making suitable recommendations and bookings in order to enhance the guest experience.
  • Embody the hotel brand and culture and represent the sustainable ethos.
  • Assist in other areas of the hotel as needed.

Requirements

  • Qualification in hospitality management would be an advantage.
  • At least 3-5 years hotel experience.
  • Fluent oral & written English, second language is beneficial.
  • Previous experience on a hotel property management system is preferable.

Qualifications

No formal education/certifications mentioned.

Salary & Benefits

Not mentioned in original job description.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Catering / hospitality Jobs in North Johannesburg

The catering and hospitality industry is a thriving sector in North Johannesburg, offering various career opportunities to individuals with the right skills and passion. Typically, this field is driven by the growth of the tourism and events industries, which creates a demand for skilled professionals in roles such as event coordinators, chefs, and hospitality managers.

In general, salaries for catering and hospitality positions in North Johannesburg can vary widely depending on factors like experience, company size, industry sector, and level of responsibility. However, broadly speaking, entry-level positions may fall within the R200 000 – R350 000 per annum range, while senior roles or those in larger organizations may command higher salaries, typically ranging from R400 000 to R600 000 per annum. It’s essential to note that these are broad estimates and actual salaries can differ significantly.

Common skills required for catering and hospitality roles include excellent communication and interpersonal skills, attention to detail, ability to work under pressure, and a strong understanding of food safety and hygiene practices. Other valuable skills often include event management, marketing, and customer service skills. Additionally, many employers place a high value on certifications in areas such as culinary arts or hospitality management.

The catering and hospitality industry is diverse, with various sectors that commonly employ these roles. The financial services sector, technology industry, manufacturing sector, and tourism industry are just a few examples of the types of industries that often require skilled professionals in this field. Furthermore, many companies in these sectors have locations in North Johannesburg, providing opportunities for job seekers.

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Career progression in catering and hospitality is typically based on gaining experience, developing new skills, and taking on additional responsibilities. Many graduates and entry-level professionals can expect to move into senior roles or pursue further education in areas such as culinary arts, event management, or hospitality administration.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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Get references ready before you need them - keep in touch with past managers and colleagues.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

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Posted in Jobs in Central Johannesburg, Jobs in Melrose Arch, Jobs in North Johannesburg

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Melrose Arch: Duty Manager

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Job Description

About the Role

We are seeking a highly motivated and experienced Duty Manager to join our team at Melrose Arch. As the first point of contact for guests, you will be responsible for ensuring an exceptional experience from arrival to departure. Your excellent communication skills, problem-solving abilities, and warm demeanor make you an ideal candidate for this role.

Key Responsibilities

  • Liaise with reservations team to ensure bookings are correct and all details required are received timeously, including transfers and payment.
  • Prepare for advance booking special requests, personalising stays with unique offerings.
  • Effectively communicate to relevant team members in other hotel departments.
  • Ensure maximum guest satisfaction at every touchpoint of the guest journey.
  • Develop and maintain positive working relationships with others and support teams to reach common goals.
  • Accurately process guests’ invoicing, charges, payments.
  • Assist in making suitable recommendations and bookings to enhance the guest experience.
  • Embody the hotel brand and culture and represent the sustainable ethos.
  • Assist in other areas of the hotel as needed.

Requirements

  • Qualification in hospitality management would be an advantage.
  • At least 3-5 years hotel experience.
  • Fluent oral & written English, second language is beneficial.
  • Previous experience on a hotel property management system is preferable.
  • A warm, helpful and sincere disposition.
  • Great teamwork skills & good communicator.
  • Computer and systems literate.
  • Organised, honest, helpful and attention to detail.

Qualifications

None specified.

Salary & Benefits

Not mentioned in the original job description.

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in North Johannesburg

The catering and hospitality industry is a thriving sector in North Johannesburg, offering various career opportunities to individuals with the right skills and passion. Typically, this field is driven by the growth of the tourism and events industries, which creates a demand for skilled professionals in roles such as event coordinators, chefs, and hospitality managers.

In general, salaries for catering and hospitality positions in North Johannesburg can vary widely depending on factors like experience, company size, industry sector, and level of responsibility. However, broadly speaking, entry-level positions may fall within the R200 000 – R350 000 per annum range, while senior roles or those in larger organizations may command higher salaries, typically ranging from R400 000 to R600 000 per annum. It’s essential to note that these are broad estimates and actual salaries can differ significantly.

Common skills required for catering and hospitality roles include excellent communication and interpersonal skills, attention to detail, ability to work under pressure, and a strong understanding of food safety and hygiene practices. Other valuable skills often include event management, marketing, and customer service skills. Additionally, many employers place a high value on certifications in areas such as culinary arts or hospitality management.

The catering and hospitality industry is diverse, with various sectors that commonly employ these roles. The financial services sector, technology industry, manufacturing sector, and tourism industry are just a few examples of the types of industries that often require skilled professionals in this field. Furthermore, many companies in these sectors have locations in North Johannesburg, providing opportunities for job seekers.

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Career progression in catering and hospitality is typically based on gaining experience, developing new skills, and taking on additional responsibilities. Many graduates and entry-level professionals can expect to move into senior roles or pursue further education in areas such as culinary arts, event management, or hospitality administration.


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement


Advertisement



Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Melrose Arch, North Johannesburg


Job Seeker Tip

Send a thank-you email within 24 hours after your interview.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

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Share this to someone who needs a job:
Posted in Jobs in Central Johannesburg, Jobs in Melrose Arch, Jobs in North Johannesburg

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