| Date | 2024-10-18 |
|---|---|
| Job Title | Lead Service Management Support |
| Employer | More Information |
| Salary | |
| Category | Accounting Finance |
| Location |
North Johannesburg / Midrand |
Job Summary
FORMAL EDUCATION : · B degree/diploma or equivalent KNOWLEDGE & EXPERIENCE: · 5 – 10 years related work experience · Excellent Knowledge of Microsoft Excel, Word and Power Point · Exellent knowledge of IT Contracts · Exellent knowledge of SharePoint · Relationship management TECHNICAL CERTIFICATION · None RESPONSIBILITIES: Manage and maintain the day-to-day operations of RFSs, Contracts and Billing · Contracts:- o Draft contractual documents. Liase with all Service Lines, Commercial and Legal o Interact with Customer if required o Obtain execution version from legal for final signature · Management of Contract Administration -Ensure that:- o An accurate Contract Portal for Audit Process o Maintain and Manage Contract Register and alert Business of Contracts that is about to expire. o Setup kickoff meeting with Sales, SL and SDM to define responsibilities for document, create Teams Folder and provide previous contract documents o Assist to setup Contract Documentation MSA/SOW with Legal as well as manage SL to provide SOW info according to deadlines o Do quality control on submitted documents from SL, e.g. wording, alignment, Logo, etc. o Provide Sales/SDM with final documents for Client Signature and finalise Legal Approval o Contract Tracker to ensure all outstanding tasks are completed · Management of Request for Service (RFS) Ensure that:- o Technical, Commercial, Financial & Legal acceptable quote are produced o There are no revenue loss o Pricing models to support existing contracts with standard services and solutions are implemented o Standardised Quote Tools to generate pricing are develop and applied o Development and maintain standard quote templates are used by all o Daily, weekly and monthly reports · Management of the Billing Team Ensure that o Automated billing o Accurate billing with no revenue loss o Governance followed with all stakeholder sign offs o CPI is applied as and when required o That Contract charges are aligned with Customer invoices · General o Process compliance initiate and enhance processes and insure integation with support divisions o Business Review Presentation on a monthly basis o Weekly meeting to manage Team output o Automate process where possible KEY COMPETENCIES: Job Knowledge and Skills Required: · Ability to Manage a team. · Abiity to work with all Internal and External stakeholders. · Managing the Quote to Invoice process. · Understanding of customer contracts. · Interpersonal relation skills. · Conflict management. · Time management · Analytical skills · Ability to network and influence · Coordinate between functions to gather inputs · Ability to analyse and interpret information · Ability to plan and organise · Ability to deliver results and meet Internal and External customer expectations · Ability to ensure policies and procedures · Ability to adapt and respond to change (work under pressure) · Ability to work with figures and detailed information · English Written and verbal communication skills · Broad understanding of the IT environment. · Thorough understanding of SharePoint, Microsoft Office (Word, Excel, PowerPoint and Microsoft Teams) Attributes required. · Delivering Results and Meeting Customer Expectations. · Improve and automate processes and systems. · Working with People. · Persuading and Influencing. · Planning and Organising. · Deciding and Initiating Action. · Analysing · Relating and Networking. · Coping with Pressures and Setbacks. · Presenting and Communicating Information
Lead Service Management Support position available in North Johannesburg, Midrand. This job position was posted by . The job has been posted on 2024-10-18 in the Accounting Finance category
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