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Midrand: Order To Cash Supervisor posted by Fidelity Services Group

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Job Description

The Order to Cash Supervisor oversees the entire O2C process, ensuring accurate invoicing, timely collections, and strong customer relationships. This role involves supervising a team of clerks, optimizing workflows, and ensuring compliance with company policies and financial regulations. Key Responsibilities: Team Leadership & Supervision: o Lead and manage the O2C team, including clerks. o Provide training, coaching, and performance evaluations. o Allocate tasks and monitor workload distribution. Process Oversight: o Supervise end-to-end O2C activities including billing and collections. o Ensure timely and accurate processing of customer orders and invoices. o Monitor and improve KPIs such as DSO (Days Sales Outstanding), invoicing accuracy, collection efficiency and reducing write-offs of customer debt. Customer Relationship Management: o Resolve escalated customer issues related to billing, payments, and disputes. · Customer Account Management o Maintain accurate and up-to-date customer records, including any contractual amendments (e.g. site cancellations, additions and price changes) Shareholder Collaboration: o Work closely with Sales, Customer Service, and Logistics to ensure seamless order processing and customer satisfaction. o Support internal and external audits by providing documentation and process insights. · Compliance & Controls: o Ensure adherence to internal controls, company policies, and regulatory requirements. · Reporting & Analysis: o Prepare and present regular reports on receivables, collections, and team performance. o Analyze trends and recommend process improvements to O2C Manager. Qualifications: · Bachelors degree in Finance, Accounting, Business Administration, or related field. · 35 years of experience in Order to Cash or Accounts Receivable/Credit Control, with at least 2 years in a supervisory role. · Proven track record in managing Commercial, Listed and Multi-national clientele. · Strong knowledge of ERP systems (e.g., SAP, Pulse) and financial reporting tools (e.g. Microsoft Excel). Key Skills: · Supervision and team development · Strategic and analytical thinking and problem-solving · Strong analytical and financial acumen · Excellent communication, interpersonal and negotiation skills · Strong attention to detail and organizational skills · Ability to work under pressure and meet deadlines

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Accounting / Finance Jobs in North Johannesburg

North Johannesburg is home to a thriving financial services sector, with many multinational companies having operations in the region. Typically, the accounting and finance industry in this area experiences steady demand for skilled professionals, driven by the growth of the economy and the need for organisations to maintain accurate financial records and make informed business decisions.

When it comes to salaries, typically the range for accounting and finance positions in North Johannesburg is quite broad, with experience, company size, and industry sector all playing a significant role in determining actual salaries. Generally, junior positions in this field can expect salary ranges of around R400 000 to R600 000 per annum, while senior roles can command salaries upwards of R1 million. However, it’s essential to note that these are broad estimates, and actual salaries may vary significantly depending on individual circumstances.

Common skills required for accounting and finance positions in North Johannesburg include proficiency in financial software, such as SAP or Excel, as well as a solid understanding of financial principles and regulations. Typically, candidates with a degree in accounting or finance, as well as relevant work experience, are best positioned to secure these roles. Other key skills include attention to detail, analytical thinking, and effective communication.

The financial services sector is one of the most significant industries that commonly employs accountants and finance professionals in North Johannesburg. Other sectors that often require these skills include technology, manufacturing, and retail. Typically, organisations in these industries need accounting and finance staff to manage their financial transactions, prepare financial statements, and provide insights to inform business decisions.

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For those interested in pursuing a career in accounting or finance, there are many opportunities for development and advancement. Typically, junior roles can provide valuable experience and training, which can be used as a springboard for more senior positions within the organisation. External training programs, such as certifications offered by the South African Institute of Chartered Accountants (SAICA), can also enhance career prospects. With dedication and hard work, it’s generally possible to progress to leadership roles or transition into related fields, such as business analysis or financial planning.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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