Gauteng: Client Relations Manager posted by Express Employment Professionals Midrand
Posted on 2025-07-06 00:00:00
Employer | Express Employment Professionals Midrand |
---|---|
Category | Other Sales/Marketing |
Location | Gauteng / Gauteng |
Job Summary
Leadership and Team Management
- Overseeing the daily operations of the sales team, including managing the sales pipeline, coaching, and mentoring sales representatives, and addressing performance issues
- Identifying, interviewing, and hiring new sales team members who meet the company’s requirements
- Providing ongoing training and development opportunities for sales representatives to enhance their skills and knowledge
Sales strategy and planning
- Identifying and developing effective sales strategies, tactics, and processes to drive sales and achieve revenue goals
- Establishing realistic and achievable sales goals and quotas for individual sales representatives and the overall team
- Tracking and managing the sales pipeline to identify opportunities, forecast sales, and prioritize leads
- Creating and implementing comprehensive sales plans that align with the company’s overall business strategy
Sales performance and reporting
- Regularly tracking and analysing sales performance data, identifying areas for improvement, and adjusting sales strategies as needed
- Generating reports on sales activity, analysing performance metrics, and providing regular forecasts of future sales
- Developing and managing the sales budget, ensuring that resources are allocated effectively to support sales efforts
Client Relations and Business Development
- Developing and maintaining strong relationships with key clients, understanding their needs, and ensuring their satisfaction
- Developing and implementing strategies to generate new leads and opportunities
- Collaborating with marketing, product development, and other departments to ensure alignment and support for sales efforts
- Managing communications between key clients and internal teams
- Coordinate with company operations so that the client’s expectations are met
- Develop initiatives to increase client satisfaction and retention
- Negotiating contracts with clients and establishing a timeline for performance
Meeting and Project Management
- Coordinate the diaries of the sales team and self
- Conclude meeting/s with new, potential, and existing clients
- Understand the needs and requirements of all new and potential clients
- Presentation of current offer/s to all new and potential clients
- Agree on proposal terms:
- Number of learners
- Demographics
- On-site or off-site solution
- Qualification
- Payment terms
- Start date
- Appointments for all renewals must be set on the basis listed below:
- For all clients, irrespective of where the client is based, one client visit needs to be done per year, over and above the renewal meeting as stated above
- All client renewal visits must be set within a minimum period of 60 Days before the completion of the clients’ current program
- All renewal documentation must be completed no later than one (1) month before the completion of the clients’ current program
- Act as the key interface between the client and all relevant departments
- Manage a client’s project/s from beginning to end
- Maintain and update client contact records
- Meeting all client needs and deliverables according to proposed timelines
Client Proposal
- Complete a skills analysis for new/potential clients
- Draft and populate the proposal as per the proposed terms discussed in the meeting
- Forward a prepared proposal to the client with additional information required
- Follow up on the proposal after two (2) days, to see if the client has accepted or not
- If the proposal is accepted, receive the signed proposal from the client, with the supporting documents:
- Tax Clearance
- Company Registration Documents
- Fixed Term Contract/s
- Letter of Delegation (if applicable)
- Distribution of induction email to the various departments (Sourcing, Projects, Operations, Admin, Facilitation, Finance and SETA Liaison)
- The induction email content forwarded to all HOD’s, include:
- The signed proposal and supporting documents
- Demographics
- Qualification
- Contract dates
- Fixed Term Contract template
- Invoice terms
- Hosting of learner
- Payroll due date
- Workplace Health Plan (WHP)
Training & Development
- Complete all tender applications for and behalf of the company
- Ensure all Service Level Agreements are completed, signed and stored
- Represent the organisation at sales and marketing conventions, trade exhibitions and other forums
- Complete monthly payment schedules for finance department
- Complete Supplier & Enterprise Development Contracts and reconciliations for loans
- Complete Sales team commission recons monthly
- Assist clients with information required for their B-BBEE Audit
- Bi-weekly meetings with all HOD’s
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