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Gauteng: Client Relations Manager posted by Express Employment Professionals Midrand

Gauteng: Client Relations Manager posted by Express Employment Professionals Midrand

Posted on 2025-07-06 00:00:00

Job Summary

Duties and Responsibilities:
Leadership and Team Management

  • Overseeing the daily operations of the sales team, including managing the sales pipeline, coaching, and mentoring sales representatives, and addressing performance issues
  • Identifying, interviewing, and hiring new sales team members who meet the company’s requirements
  • Providing ongoing training and development opportunities for sales representatives to enhance their skills and knowledge

 Sales strategy and planning

  • Identifying and developing effective sales strategies, tactics, and processes to drive sales and achieve revenue goals
  • Establishing realistic and achievable sales goals and quotas for individual sales representatives and the overall team
  • Tracking and managing the sales pipeline to identify opportunities, forecast sales, and prioritize leads
  • Creating and implementing comprehensive sales plans that align with the company’s overall business strategy 

Sales performance and reporting

  • Regularly tracking and analysing sales performance data, identifying areas for improvement, and adjusting sales strategies as needed
  • Generating reports on sales activity, analysing performance metrics, and providing regular forecasts of future sales
  • Developing and managing the sales budget, ensuring that resources are allocated effectively to support sales efforts

 Client Relations and Business Development

  • Developing and maintaining strong relationships with key clients, understanding their needs, and ensuring their satisfaction
  • Developing and implementing strategies to generate new leads and opportunities
  • Collaborating with marketing, product development, and other departments to ensure alignment and support for sales efforts
  • Managing communications between key clients and internal teams
  • Coordinate with company operations so that the client’s expectations are met
  • Develop initiatives to increase client satisfaction and retention
  • Negotiating contracts with clients and establishing a timeline for performance

 Meeting and Project Management

  • Coordinate the diaries of the sales team and self
  • Conclude meeting/s with new, potential, and existing clients
  • Understand the needs and requirements of all new and potential clients
  • Presentation of current offer/s to all new and potential clients
  • Agree on proposal terms:
  • Number of learners
  • Demographics
  • On-site or off-site solution
  • Qualification
  • Payment terms
  • Start date
  • Appointments for all renewals must be set on the basis listed below:
  • For all clients, irrespective of where the client is based, one client visit needs to be done per year, over and above the renewal meeting as stated above
  • All client renewal visits must be set within a minimum period of 60 Days before the completion of the clients’ current program
  • All renewal documentation must be completed no later than one (1) month before the completion of the clients’ current program
  • Act as the key interface between the client and all relevant departments
  • Manage a client’s project/s from beginning to end
  • Maintain and update client contact records
  • Meeting all client needs and deliverables according to proposed timelines
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 Client Proposal

  • Complete a skills analysis for new/potential clients
  • Draft and populate the proposal as per the proposed terms discussed in the meeting
  • Forward a prepared proposal to the client with additional information required
  • Follow up on the proposal after two (2) days, to see if the client has accepted or not
  • If the proposal is accepted, receive the signed proposal from the client, with the supporting documents:
  • Tax Clearance
  • Company Registration Documents
  • Fixed Term Contract/s
  • Letter of Delegation (if applicable)
  • Distribution of induction email to the various departments (Sourcing, Projects, Operations, Admin, Facilitation, Finance and SETA Liaison)
  • The induction email content forwarded to all HOD’s, include:
  • The signed proposal and supporting documents
  • Demographics
  • Qualification
  • Contract dates
  • Fixed Term Contract template
  • Invoice terms
  • Hosting of learner
  • Payroll due date
  • Workplace Health Plan (WHP)

 Training & Development

  • Complete all tender applications for and behalf of the company
  • Ensure all Service Level Agreements are completed, signed and stored
  • Represent the organisation at sales and marketing conventions, trade exhibitions and other forums
  • Complete monthly payment schedules for finance department
  • Complete Supplier & Enterprise Development Contracts and reconciliations for loans
  • Complete Sales team commission recons monthly
  • Assist clients with information required for their B-BBEE Audit
  • Bi-weekly meetings with all HOD’s

 
 

Click Go Apply to apply online!


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