Nelspruit: Branch Manager – Retail (Nelspruit) posted by DataFin Recruitment

About the Role

Our client, a leading retailer, is seeking a Branch Manager in Nelspruit who will provide comprehensive leadership by planning, organizing, and delegating work activities while applying appropriate leadership styles to motivate staff toward organizational goals.

Key Responsibilities

• Lead and Manage Staff
• Planning, organising and delegating work activities
• Apply appropriate leadership styles to influence others to achieve organisational goals
• Arrange training and development interventions in accordance with training needs identified of the individual, team and branch.
• Performing HR practices in accordance with systems, policies, procedures and legal requirements.
• Create a positive working environment.
• Meet with staff on a regular basis with regards to branch goals, objectives and priorities.
• Ensure staff adheres to established organisational policies and procedures.
• Ensure staff perform their various duties accurately and efficiently
• Monitor and assess staff
• Manage ESS records for various leave types

• Manage Customer Service Standards
• Maintain a high level of customer service standards.
• Monitor/implement a customer feedback system, to control and monitor customer service delivery.
• Evaluate customer feedback and implement changes to improve service delivery.
• Equip sales staff with the necessary training and resources, to provide effective service delivery to customers.
• Constantly communicate any change that could impact on customer service delivery

• Manage Communication in the Work place
• Facilitate a smooth, transparent internal branch communication process.
• Recognise and utilise all available methods of communication, as appropriate to the nature of the query.
• Know and identify which information resources can be utilised efficiently resolve queries raised and to communicate changes.

• Manage Inventory Control
• Manage and implement stock control practices/processes to improve stock levels and minimise stock losses and shrinkage.
• Monitor, analyse and report on a range of factors influencing performance and profitability of stock holding in the branch.
• Monitor the movement of stock into and out of retail outlet.
• Monitor the flow of daily stock transactions and documentation.
• Manage the levels of buyouts
• Authorise all stock related journals.
• Run and analyse various stock management reports in order to continuously manage stock in line with budgeted stock holding
• Manage and implement company policies, systems and procedures for stock-take.

• Manage Sales Performance
• Compile and propose sales budget for coming year
• Analyse branch sales performance against approved budgetary requirements
• Manage and implement sales strategy policies and procedures
• Perform business calculations
• Manage store pricing policies

• Manage all Financial and Operational Aspects of Branch
• Analyse records of sales figures and financial transactions
• Manage and replenish cash floats for point of sale.
• Monitor and secure cash up procedures.
• Accurately record all forms of payments received on master cash up summary form.
• Reconcile/balance all takings received against till cash up summary and cash up register
• Run and verify POS transaction reports
• Accurately completing deposit slips for payments received.
• Banking of all payments received and faxing deposit slips to relevant parties.
• Controlling and reconciling petty cash expenses.
• Monitor all COD transactions and payments
• Authorise and process cash refunds for COD customers
• Resolve and report any discrepancies relating to payments or cash received to relevant parties
• Evaluate financial income statements against reporting requirements
• Running and distributing of daily, weekly and monthly reports to relevant person(s)
• Verify and reconcile transactions to corresponding report.
• Managing queries promptly and as per organisation policy and procedure.
• Follow-up and monitor outstanding payments and transactions

• Loss Control and Security
• Follow-up and verify stock deficiency reports daily
• Ensure buyout values are kept at a minimum in accordance with organisational policy and procedure
• Verify credit note against GRNs, and credit notes against daily sales journal
• Monitor overall branch security
• Ensure high value items are stored in a secure location
• Ensure staff monitor, rotate and replenish stock in accordance with organisational procedures.
• Monitor stock handling processes

• General Admin
• Ensure all filing is accurately filed and kept up to date
• Update variety of daily/monthly/quarterly spreadsheets.
• Fax/email various documents to customers, suppliers, departments or branches.
• Update and print shelf edge labels.
• Monitor and control all pre-numbered books/documentation in the branch.

• Health and Safety
• Report non adherence to OSH Act to health and safety rep and senior management
• Implement health and safety policies and procedures within the branch
• Ensure safety of all company assets
• Minimise threat to customers, staff and stock.

• Manage Merchandise and Housekeeping
• Implement and maintain Company merchandising principles and policies
• Monitor merchandise display plans, and strategies for grouping, displaying and presenting merchandise in