Graduate Service Manager
Posted on 2025-03-06
Job Summary
Responsibilities:
Operational Leadership: Oversee the daily operations of the Service Department, ensuring efficient workflows and adherence to high-quality standards. Team Management: Lead, mentor, and develop a team of service advisors, technicians, and support staff, fostering a culture of excellence and continuous improvement. Customer Satisfaction: Ensure exceptional customer service by addressing client needs promptly and effectively, maintaining the organisation reputation for quality. Performance Monitoring: Manage departmental KPIs, including sales targets, productivity, and cost control, to achieve organizational goals. Compliance and Quality Assurance: Ensure all service operations comply with safety regulations and global quality standards. Process Improvement: Analyse service reports and customer feedback to identify areas for improvement and implement effective solutions. Qualifications and Experience: Educational Background: Degree in Mechanical or Automotive Engineering or a related field, preferably a graduate. Professional Experience: 3-5 years of experience in a service management role within the automotive industry, preferably with premium brands. Technical Expertise: Strong understanding of automotive service processes, repairs, and maintenance, with a mechanical engineering perspective. Leadership Skills: Proven ability to lead and develop teams, with excellent communication and interpersonal skills. Analytical Abilities: Strong problem-solving skills and the ability to analyse data to drive performance improvements. Customer Focus: A commitment to delivering superior customer service and maintaining high satisfaction levels. Additional
Requirements:
Valid driver’s license.
Graduate Service Manager position available in Mbombela, Nelspruit. This job position was posted by . The job has been posted on 2025-03-06 in the Graduate category
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