Job Description
About the Role
We are seeking a skilled Technical Support Technician to join our team at West Coast Personnel in Paarl. As a Technical Support Technician, you will be responsible for providing professional technical support to customers, managing helpdesk operations, and maintaining a wide range of broadband technology systems.
Key Responsibilities
- Manage the helpdesk and provide professional technical support to customers.
- Set up and update new customer systems.
- Maintain and update UNMS devices daily.
- Perform stock control and track field inventory.
- Record installations and repairs on Google Calendar/OneNote.
- Stay current with broadband technology developments.
- Conduct on-site service calls safely and responsibly.
- Maintain tools and equipment in good working condition.
- Provide clear instructions to customers on using routers and services.
- Test and troubleshoot equipment and infrastructure issues.
- Remove or replace equipment after service cancellations or changes.
- Conduct site surveys for potential customers.
- Follow health and safety regulations and conduct weekly tool talks.
- Collaborate with team members and assist management with ad hoc tasks.
Requirements
- Valid driver’s license.
- Proven experience in broadband, networking, or technical support.
- Good understanding of routers, wireless technology and internet systems.
- Strong communication and problem-solving skills.
- Ability to work independently and in a team.
- Physically capable of climbing ladders and working in confined spaces.
Qualifications
- Completed tertiary education qualification (if applicable).
Salary & Benefits
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How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Automotive Technician Jobs in Western Cape
In the Western Cape region of South Africa, the automotive industry is a significant sector with many opportunities for skilled technicians. Generally, the demand for trained and experienced automotive technicians remains high, driven by the constant need for maintenance and repairs in the province’s fleet of vehicles.
Typically, salaries for automotive technicians in the Western Cape can vary widely depending on factors such as experience, company size, and industry sector. While broad salary ranges are difficult to pinpoint, it is common for entry-level technicians to earn between R30 000 and R50 000 per annum, with more senior roles potentially commanding higher salaries, often ranging from R60 000 to R100 000 or more, depending on qualifications, experience, and specific company requirements. However, these figures are only general guidelines and may not reflect the actual compensation for individual positions.
Common skills required for automotive technicians in Western Cape include mechanical aptitude, problem-solving abilities, excellent communication skills, and a strong understanding of vehicle systems and components. Additionally, many employers place a high value on technical certifications, such as those offered by the National Association of Automobile Engineers (NAFE) or the South African Bureau of Standards (SABS). Other valuable assets often include proficiency in diagnostic tools, experience with computerized engine management systems, and a basic understanding of electrical and electronic systems.
The automotive industry sector in Western Cape commonly employs technicians across various sub-sectors, including manufacturing, financial services, transportation, and government. In the manufacturing sector, for example, technicians may work on assembly lines, inspecting and maintaining vehicles to ensure they meet quality standards. In contrast, those working in the financial services sector might focus on servicing luxury vehicles owned by high-net-worth individuals or companies.
Career development opportunities are also available for automotive technicians in Western Cape, with many employers providing training programs or career advancement schemes. Typically, technicians can progress from junior roles to senior positions, such as team leader or supervisor, after gaining several years of experience and completing relevant training or certifications.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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