Job Description
Key Responsibilities:
Travel Coordination & Planning
- Design and sell bespoke, tailor-made itineraries for guests, including flights, transfers, and accommodation with the company’s properties and independent lodges/hotels.
- Pro-actively engage with prospective guests to convert enquiries into confirmed bookings.
- Promote upselling and cross-selling opportunities across the company’s properties and experiences.
- Maintain current and comprehensive knowledge of the company’s properties, including rooms, locations, layouts, and services.
- Stay updated on third-party preferred partners with specialised knowledge of Southern and East Africa.
Sales & Revenue generation
- Meet or exceed monthly and annual sales targets through direct bookings.
- Track and report on sales performance, conversion rates, and revenue metrics.
- Identify new business opportunities and contribute to the development of sales strategies and campaigns.
- Build and maintain strong relationships with high-value clients.
Booking Management & Administration
- Ensure accurate booking information is recorded for each reservation according to property requirements in Res Request, Tourplan, Safari Portal and CRM systems.
- Confirm all bookings via email in a timely manner.
- Manage reservation files from inception through guest departure
Financial Management
- Ensure timely payment collection for reservations
- Submit monthly reconciliations for bookings and financial breakdowns
Guest Services Excellence
- Resolve guest complaints promptly and professionally
- Ensure all responses and proposals exceed the company’s Journey standards with accuracy and brand alignment
- Follow up with guests post-travel to ensure satisfaction
Professional Development
- Attend educational trips and trade events as required
- Contribute to departmental profitability through excellent service delivery
Skills and Experience:
- Grade 12 certificate (essential)
- Degree or Diploma in Tourism or Hospitality (advantageous)
Experience
- Minimum 8 years of experience in a similar role with proven sales performance, preferably with a tour operator (essential)
- Hospitality/Tourism industry experience (advantageous)
Technical Skills
- Proficiency in MS Office, Tourplan, Res Request (essential)
- Comprehensive knowledge of Southern & East Africa travel (essential)
Core Competencies
- Excellent command of English language and communication skills (essential)
- Strong time management and self-discipline
- Proactive approach with initiative and creative flair
- Team player with positive attitude, enthusiasm, and emotional control
- Strong commercial acumen and ability to close sales.
- Experience working with sales targets, KPIs, and CRM systems.
- Confident negotiator with excellent interpersonal and persuasion skills.
- Excellent attention to detail.
- Guest focus philosophy, living the the company’s brand and driving the the company’s experience.
- Excellent communication skills (written and verbal), practicing honest communication.
- Team player with positive attitude, enthusiasm, and emotional control.
- Excellent time management and self-discipline, interpersonal & solution seeking skills.
- Proactive, use initiative and creative flair when required.
- Committed and loyal, adaptable, and flexible.
- Must work accurately under pressure.
- People skills – tolerance, patience, and care, ability to receive constructive feedback openly.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Travel/Tourism Jobs in Gauteng
The travel and tourism industry in Gauteng, South Africa is a dynamic field with a wide range of job opportunities. Typically, the demand for skilled professionals in this sector is high, driven by the growing tourism industry in the country. Generally, travel and tourism positions in Gauteng often involve working with international visitors, locals, or within the community to provide excellent customer service.
When it comes to salaries, very broad ranges can be provided, but actual figures may vary greatly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions in this field may fall within a salary range of R30 000 to R60 000 per annum, while more senior roles can fetch higher salaries, often ranging from R80 000 to R150 000 per annum or more. However, these are general estimates, and actual salaries may be higher or lower, depending on individual circumstances.
Common skills required for travel and tourism positions in Gauteng include excellent communication and interpersonal skills, both written and verbal; a strong understanding of the local culture and customs; the ability to work well under pressure; and proficiency in multiple languages. Additionally, knowledge of online booking systems, hotel management software, or other relevant technology is often beneficial.
The travel and tourism industry in Gauteng is diverse, with various sectors employing professionals in this field. Financial services sector companies, for example, may employ travel agents or tour operators to assist clients with their travel plans. Technology industries, such as e-commerce companies, also require travel experts to help customers navigate the booking process online.
Career development opportunities are available within the travel and tourism industry in Gauteng. Typically, entry-level positions can progress to roles such as customer service managers, sales teams, or even start one’s own travel agency. Further education and training, such as a diploma in hospitality management or tourism studies, can also enhance career prospects.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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