Menu Close

Parow: Sales Contact Centre Agent

Parow: Sales Contact Centre Agent

Posted on 2025-08-06 00:00:00

Employer Unspecified
Category Sales
Location Cape Town City Centre  / Parow

Job Summary

Sales Contact Centre Agent R18 000 – R20 000 Comm As a Sales Contact Centre Agent, you will be responsible for driving sales of the company, backup, and portable energy solutions, as well as any new products introduced via the contact centre. You will engage with customers and leads across multiple communication channels, including phone calls, WhatsApp, email, social media, and web chat, to provide exceptional service, convert leads, and achieve sales targets. Run cold calling campaigns with the aim of generating leads and closing sales. This role also includes administrative duties to ensure accurate documentation and compliance with company standards. Work Conditions Office-based role in Cape Town. Rotational shifts as per business operational requirements including weekends. Public holiday availability required as per operational needs. No Job Objectives (Maximum 8) 1 Sales Generation Contact leads provided by the company to convert into sales. Where applicable schedule appointments for sales agents with qualified prospects not able to convert on a call. Qualify leads by assessing customer needs and interest in solar and backup power solutions. Conduct cold calls to potential customers to generate new business. Handle inbound sales and service enquiries across all communication channels. Upsell and cross-sell products and services where appropriate. Collaborate with sales and marketing teams to optimise lead generation and conversion. 2 Customer Service: Engage with customers via phone, WhatsApp, email, social media and web chat. Ensure timely and professional responses across all platforms. Deliver exceptional customer service at every touchpoint. Address customer queries, concerns, and objections effectively. Build and maintain strong customer relationships to encourage referral and repeat business. Follow call center best practices and scripts to ensure a consistent and professional customer experience. 3 Administration: Accurately complete and submit all required sales documentation and reports. Maintain up-to-date records of customer interactions and transactions in the CRM system. Ensure all administrative tasks are completed in line with company policies and SLA. 4 Performance and Quality Assurance Consistently achieve and maintain call center KPIs, including call adherence, average handling time, conversion rates, and quality scores. Adhere to quality assurance standards and best practices in all customer interactions. Maintain high levels of call adherence and punctuality, ensuring availability during scheduled shifts. Meet daily productivity metrics including contact volume and conversion targets. Work rotational shifts, including every second weekend and public holidays as required. 5 Continuous Learning Participate in regular training and coaching sessions to maintain high performance. Stay informed about the latest products, services, and technological advancements in the solar and backup energy sector. Keep abreast of industry trends and competitor offerings. 1. JOB CONTEXT 4.1 Level of Education Level of tertiary education Required / Desirable Grade 12 (A high school diploma or equivalent) Essential 4.2 Job – Related Work Experience Job – related work experience Experience in a call centre sales environment, preferably within the solar, backup power, or technology sectors. Experience minimum 5 years. Working on CRM system experience. Experience 1 -2 years.

View Job  Johannesburg: Instore Financial Advisor

Click Go Apply to apply online!


Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Parow, Cape Town City Centre

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Parow: Senior Credit Controller

A top employer in the manufacturing sector is seeking a Senior Credit Controller to join their dynamic Finance team. Why join this team? Join a dynamic...


View Job
Senior Credit Controller

Parow: SHE Officer

Our client, a leading company in the skincare industry, is seeking a dedicated SHE Officer to join their team. With a strong reputation for quality,...


View Job
SHE Officer

Parow: Credit Manager posted by AtripleA recruitment & temps

Job Title Credit Manager Parow, Cape TownKey responsibilitiesbull Credit Model Development EnhancementLead the design, development, and continuous...


View Job
Credit Manager

Parow: Retail Manager – Butchery/Chicken

Key Responsibilities Manage and oversee daily store operations, including staff supervision and scheduling Ensure excellent customer service and handle...


View Job
Retail Manager – Butchery/Chicken

South Africa: External Sales Representative – Parow

Job specification Service our existing customers throughout the Western Cape i.e., retail stores and selected industrial accounts. Expand product range...

View Job  Cape Town: Senior Java Developer posted by Goldman Tech

View Job
External Sales Representative – Parow

Parow: Data Engineer

Job Purpose Design, develop, and maintain robust ETLELT data pipelines as part of our enterprise data platform. This role supports the organizations...


View Job
Data Engineer

South Africa: Financial Manager (Parow)

Position available for a Financial Manager. Must have Bachelors degree in Accounting, Finance, or related field CASA or equivalent preferred, Demonstrated...


View Job
Financial Manager (Parow)

Western Cape: Broker Consultant – Parow posted by The Hiring House

Main Outputs and Responsibilitiesnbsp- Develop and maintain sales and marketing plan nbsp- Recruit Brokersnbsp- Provide support to brokersnbsp- Offer...


View Job
Broker Consultant – Parow

Parow: HR & Payroll Officer posted by FROGG Recruitment

HR amp Payroll Officer FMCG Parow Cape Town Our FMCG client is looking for a HR Officer in the FMCG sector. Managing the employee lifecycle, from...


View Job
HR & Payroll Officer

Cape Town City Centre: Internal Sales Clerk – Printing & Graphics Industry – Parow Industrial, Cape Town

Internal Sales Clerk Printing Graphics Industry Cape Town On-site Are you a seasoned sales professional with a passion for client service and a knack for...


View Job
Internal Sales Clerk – Printing & Graphics Industry – Parow Industrial, Cape Town

Parow: Group Asset and Accounting Manager

Are you passionate about driving operational excellence and making an impact through numbers? Looking to work for a well renowned entity? In this exciting...


View Job
Group Asset and Accounting Manager

Parow: Research & Development Manager

Our client is seeking an experienced and technically astute Research Development Manager to lead their Research Development laboratory operations and...


View Job
Research & Development Manager

Parow: Restaurant manager junior – No experience needed posted by Chinook spur

Junior restaurant management position available. Training will be provided in-house.Transport for your own cost. Must have a valid ID or working permit....


View Job
Restaurant manager junior – No experience needed

Cape Town: Internal Sales Clerk – Printing & Graphics Industry – Parow Industrial, Cape Town posted by O’Brien Recruitment

Internal Sales Clerk Printing amp Graphics IndustryCape Town On-siteAre you a seasoned sales professional with a passion for client service and a knack for...


View Job
Internal Sales Clerk – Printing & Graphics Industry – Parow Industrial, Cape Town

Parow: Server Engineer – Contract – Onsite

We are seeking a skilled Server Engineer with strong operational experience and expertise across legacy and modern Windows Server environments. The ideal...

View Job  George: New Vehicle Sales Executive

View Job
Server Engineer – Contract – Onsite

Parow: Sales Contact Centre Agent posted by WENZ

Sales Contact Centre AgentR18nbsp000 ndash R20nbsp000 CommAs a Sales Contact Centre Agent, you will be responsible for driving sales of the company,...


View Job
Sales Contact Centre Agent

Parow: External Sales Representative posted by West Coast Personnel

RequirementsExperience in calling on retail stores will be a recommendation. This is not necessarily selling adhesives and hardware.Must have a Valid...


View Job
External Sales Representative

Parow: Sales Contact Centre Agent

Sales Contact Centre Agent R18 000 - R20 000 Comm As a Sales Contact Centre Agent, you will be responsible for driving sales of the company, backup, and...


View Job
Sales Contact Centre Agent

Parow: Machine Operator

Machine Operator x2 Packaging Department Location Parow The role of the Machine Operator in the Packaging Department involves ensuring that Good...


View Job
Machine Operator

Parow: Packaging Supervisor

VACANCY Packing Supervisor An exciting opportunity has opened for a Packing Supervisor in our Packing and Filling Department. This role is responsible for...


View Job
Packaging Supervisor

Parow: SHE Officer

Job Opportunity SHE Officer We are seeking a dedicated and experienced SHE Safety, Health, and Environment Officer to ensure our workplace is hazard-free,...


View Job
SHE Officer

Parow: Sales Representative – Supply Chain industry posted by Hire Resolve

Hire Resolves client in the Supply Chain industry is urgently seeking the expertise of a Sales Representative in Parow, Western...


View Job
Sales Representative – Supply Chain industry

Nelspruit: Sales Manager – Mpumalanga, Limpopo, Parow posted by The Hiring House

Responsibilitiesnbsp- Develop and maintain sales and marketing plan- Perform recruitment and selection process for sales representative- Conduct training to...


View Job
Sales Manager – Mpumalanga, Limpopo, Parow

Western Cape: Financial Manager (Parow) posted by Swift Human Resources

Position available for a Financial Manager. Must have Bachelorrsquos degree in Accounting, Finance, or related field CASA or equivalent preferred,...


View Job
Financial Manager (Parow)

Parow: SHE Officer posted by O’Brien Recruitment

Job Opportunity SHE OfficerWe are seeking a dedicated and experienced SHE Safety, Health, and Environment Officer to ensure our workplace is hazard-free,...


View Job
SHE Officer

Share this to someone who needs a job:
Posted in Jobs in Cape Peninsula, Jobs in Cape Town City Centre, Jobs in Parow

More Jobs in Your Area