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Pietermaritzburg: Reservations and Client Services Administrator posted by Pronel Consultants

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Job Description

A well-established tourism and hospitality business based in Pietermaritzburg is seeking a Reservations & Client Services Assistant to support the Reservations Manager with the coordination of guest bookings, client communication, and sales-related administration.

This role is ideal for someone with a background in tourism, hospitality, or travel reservations who enjoys working with clients and ensuring a seamless booking experience.

The position involves dealing with high-end clients and international guests, assisting with luxury travel and accommodation bookings, and ensuring a smooth reservation process from enquiry through to confirmation.

Key Responsibilities

  • Assist the Reservations Manager with processing guest reservations and enquiries
  • Communicate with clients regarding availability, rates, quotations, and booking confirmations
  • Maintain and update reservation systems and booking records
    Liaise with internal teams to ensure smooth coordination of guest bookings
  • Assist with sales administration and client relationship management
    Provide support with marketing-related activities and client communication where required
  • Ensure a high level of customer service and professional communication with clients at all times

Minimum Requirements

  • Previous experience in reservations, travel, tourism, or hospitality
  • Strong administrative and organisational skills
  • Excellent communication and client service skills
  • Ability to work in a fast-paced environment and manage multiple enquiries
  • Proficiency in Microsoft Office
  • Experience with reservation systems or booking platforms would be advantageous

Personal Attributes

  • Professional, and client-focused
  • Strong attention to detail
  • Positive and proactive approach
  • Ability to work both independently and as part of a team

Suitable applications to be emailed to .za

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Travel/Tourism Jobs in Kwazulu-Natal

The travel and tourism industry in Kwazulu-Natal is a dynamic sector that offers a range of job opportunities for individuals passionate about hospitality, adventure, and cultural exchange. Typically, this field encompasses various roles such as tour guides, hotel management, event coordination, and travel agency operations. Generally, the demand for skilled professionals in this sector remains strong, driven by the growth of domestic and international tourism in South Africa.

When it comes to salary expectations, it’s essential to note that salaries can vary widely depending on factors like experience, company size, industry sector, and specific job requirements. Broadly speaking, common salary ranges for travel and tourism roles in Kwazulu-Natal can range from R200 000 to R500 000 per annum, with some senior or specialized positions potentially exceeding this range. However, it’s crucial to research specific salaries based on your individual circumstances and qualifications.

Common skills required for careers in the travel and tourism industry include excellent communication and interpersonal skills, ability to work under pressure, basic knowledge of local culture and customs, proficiency in multiple languages (especially Afrikaans and isiZulu), strong organizational and time management skills, and a valid driver’s license. Other essential skills may include experience with customer relationship management software, understanding of financial management principles, and familiarity with health and safety protocols.

The travel and tourism industry is diverse, and common sectors that employ these roles include the hospitality sector (hotels, restaurants, and game lodges), adventure tourism (safaris, hiking, and water sports), event management, travel agencies, and cultural institutions. Other industries, such as financial services and technology, also occasionally hire staff with relevant skills in this field.

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For those looking to launch or advance their careers in the travel and tourism industry, there are numerous opportunities for development and growth. Typically, career progression involves moving from entry-level roles to senior positions within a company, specializing in areas like event management, marketing, or human resources. Many companies also invest in employee training and development programs, such as hospitality certifications or language courses, to support the growth of their staff.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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