Job Description
About the Role
Hire Resolve is seeking a skilled Service Advisor to join their team in Pinetown. As a Service Advisor, you will play a crucial role in ensuring customer satisfaction and the smooth operation of the service department. You will work closely with customers, mechanics, and suppliers to schedule appointments, provide estimates, and ensure timely completion of repairs.
Key Responsibilities
- Greet customers and determine their service needs
- Provide cost estimates and explanations of repairs to customers
- Schedule service appointments and allocate work to mechanics
- Ensure timely and accurate completion of repairs
- Manage customer communication and provide regular updates
- Process service orders, invoices, and payments
- Maintain accurate records of customer and vehicle information
- Address and resolve customer complaints or issues
- Coordinate with suppliers to ensure availability of parts and materials
- Ensure adherence to company and industry safety guidelines
Requirements
- Proven experience as a Service Advisor or in a similar role
- Strong knowledge of vehicle maintenance and repair processes
- Excellent communication and customer service skills
- Ability to multitask and prioritize tasks
- Strong attention to detail
- Proficient in using computer software for service order processing
- Ability to work well in a team and collaborate with others
- Valid driver’s license
Qualifications
- Preferably reside in or near Pinetown
- Salary: negotiable (negotiable based on experience)
Salary & Benefits
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Customer Service Jobs in Kwazulu-Natal
In Kwazulu-Natal, South Africa, the customer service industry is a significant sector, particularly in industries such as technology, financial services, and manufacturing. Typically, these roles involve providing support to customers via phone, email, or in-person, with a focus on resolving issues and improving overall customer experience.
Generally, salaries for customer service positions in Kwazulu-Natal can range from R200 000 to R400 000 per annum, depending on factors such as the company size, industry sector, and individual experience. However, it’s essential to note that these figures are broad estimates and may vary significantly. For example, a customer service representative working for a large multinational like Google or Microsoft may earn on the higher end of this range, while someone in a smaller local business may earn at the lower end.
Common skills required for customer service roles in Kwazulu-Natal typically include excellent communication and problem-solving abilities, as well as strong attention to detail and adaptability. Typically, customer service professionals need to be empathetic, patient, and proactive in resolving issues. They also require a good understanding of industry-specific products or services and the ability to provide accurate information to customers.
The financial services sector, technology industry, and manufacturing sector are common industries that employ customer service roles in Kwazulu-Natal. In these sectors, customer service representatives play a critical role in supporting clients, resolving issues, and driving sales growth.
For those interested in pursuing a career in customer service, there are various development opportunities available. Typically, career progression paths involve moving into more senior roles, such as team lead or supervisor, where individuals can develop leadership skills and take on additional responsibilities. Many companies also offer training programs and internal promotions to support employee growth and development.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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