Plettenberg Bay: Branch Supervisor

Key Responsibilities: Supervise daily branch operations, ensuring smooth opening and closing procedures Manage and support branch staff, including scheduling, task allocation, and on-the-job training Ensure high levels of customer service and resolve customer queries or complaints professionally Oversee sales performance and assist in achieving branch targets Maintain stock control, including ordering, receiving, stock counts, and merchandising Ensure correct handling, mixing, and display of paint products where applicable Monitor housekeeping, health and safety, and compliance with company procedures Assist with basic administrative duties, reporting, and cash handling Support the Branch Manager or Owner with operational and performance-related tasks Minimum Requirements: Previous experience in a hardware, paint, or building materials retail environment Supervisory or team-lead experience preferred Good knowledge of hardware tools, paint products, and related materials Strong customer service and communication skills Ability to lead by example and work hands-on when required Basic computer literacy (POS systems, stock systems, and email) Reliable, well-organised, and able to work under pressure Personal Attributes: Practical and solutions-driven mindset Strong leadership and interpersonal skills Honest, dependable, and detail-oriented Physically fit and comfortable working in a retail store environment Working Hours: Retail hours, including Saturdays (and public holidays if required)