Job Description
Guesthouse Manager
Job Description:
Job Duties:
- Managing all aspects of the guest house operations, including guest services, housekeeping, maintenance, and administration
- Ensuring high standards of customer service and satisfaction
- Overseeing staff recruitment, training, scheduling, and performance management
- Managing reservations, check-ins, and check-outs
- Handling guest inquiries, requests, and complaints in a professional and timely manner
- Maintaining inventory, ordering supplies, and managing budgets
- Ensuring compliance with health and safety regulations
Required Qualifications:
- Proven experience in a similar role within the hospitality industry
- Excellent communication and interpersonal skills
- Strong leadership and team management abilities
- Attention to detail and problem-solving skills
Education:
- Degree or diploma in Hospitality Management or related field
Experience:
- Minimum of 5 years of experience in hospitality management
Knowledge and Skills:
- Knowledge of booking systems and hotel management software
- Understanding of health and safety regulations
- Ability to multitask and work under pressure
Preferred Qualifications:
- Previous experience in a guest house or boutique hotel setting
- Certification in food hygiene and safety
Working Conditions:
- Live-in accommodation provided
- Flexible working hours, including weekends and holidays
- Fast-paced and dynamic environment
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