Job Description
About the Role
We are seeking an exceptional Assistant Lodge Manager to join our team at Wild Dreams Hospitality in Port Elizabeth. As a key member of our 5-star establishment, you will be responsible for balancing the intricate needs of luxury hospitality with our soulful mission of ecological restoration and conservation. If you have a passion for authentic African hospitality and a commitment to excellence, we invite you to apply.
Key Responsibilities
- Measure and enhance overall guest satisfaction, including managing special requests.
- Monitor Guest Feedback metrics on platforms such as Guest Revu and TripAdvisor.
- Assist the lodge manager to oversee day-to-day lodge team service operations.
- Uphold and elevate the service standards provided by the lodge team.
- Ensure effective supervision and management of lodge operations in the absence of the lodge manager.
- Coordinate departmental teams to optimize guest service delivery.
- Conduct targeted training sessions to enhance the technical and soft skills of the lodge team members in coordination with the lodge manager.
- Achieve quality improvement targets set by management.
- Develop comprehensive policies, processes, and standards governing the lodge team activities.
- Manage cash handling to minimize variances within acceptable limits.
- Maintain effective stock management.
- Identify and implement cost-saving opportunities.
- Maintain and ensure the upkeep of lodge equipment through preventative maintenance.
- Take responsibility for the overall performance of lodge functions in the absence of the lodge manager.
Requirements
- Matric
- Relevant Hospitality qualification
- 3 – 5 years’ experience in a 5* star establishment as an assistant lodge manager/duty manager or guest relations manager
- Driver’s licence
- Good working knowledge of POS/PMS systems
Qualifications
No formal education/certifications are required for this position.
Salary & Benefits
R21,800 per month
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Tourism/Hospitality Management Jobs in Eastern Cape
When it comes to Tourism/Hospitality Management positions in the Eastern Cape, South Africa, the industry is typically characterized by a growing demand for skilled professionals who can manage and deliver exceptional guest experiences. This region’s rich cultural heritage, diverse landscapes, and vibrant cities make it an attractive destination for tourists, creating opportunities for hotels, resorts, and other hospitality establishments to expand their operations. As a result, tourism management roles are often in high demand, particularly in areas with growing tourist infrastructure.
Typically, salaries for Tourism/Hospitality Management positions in the Eastern Cape vary widely depending on factors such as experience, company size, industry sector, and specific job requirements. Generally, entry-level positions may command salary ranges between R300 000 to R500 000 per annum, while senior roles can earn upwards of R800 000 to R1 200 000 or more, with senior management positions often falling within the R1 500 000 to R2 500 000 range. However, it’s essential to note that these are broad ranges and actual salaries may vary significantly.
Common skills for Tourism/Hospitality Management roles in the Eastern Cape include excellent communication and interpersonal skills, the ability to work well under pressure, strong leadership and problem-solving abilities, a solid understanding of hospitality operations and guest experience management, proficiency in hotel management software and technology, and a passion for delivering exceptional customer service. Other valuable skills may include knowledge of local tourism regulations, experience with social media marketing, and a degree in a relevant field such as hospitality management or tourism studies.
The Eastern Cape is home to various industry sectors that commonly employ Tourism/Hospitality Management professionals, including the financial services sector, which operates a number of luxury hotels and resorts, the technology industry, which offers tourists the chance to experience cutting-edge innovation, and the manufacturing sector, which requires skilled staff to manage its tourism-related facilities. Other industries that also frequently hire for these roles include leisure and entertainment establishments, educational institutions, and government agencies.
Career development opportunities in Tourism/Hospitality Management are often limited to specific areas, such as hotel management, resort operations, or event planning. Opportunities for career advancement may arise through promotions within existing companies, specialized certifications like the Certified Hospitality Manager (CHM) designation, or further education at a tertiary institution.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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