Job Description
Core criteria:
- Matric, and a relevant Hospitality qualification
- 3 – 5 years’ experience in a 5* star establishment as an assistant lodge manager/duty manager or guest relations manager
- A driver’s licence is essential
- Good working knowledge of POS/PMS systems
- High level of attention to detail
- Strong leadership and organisational skills
- Excellent communication and interpersonal skills
Key responsibilities:
- Measure and enhance overall guest satisfaction, including managing special requests.
- Monitor Guest Feedback metrics on platforms such as Guest Revu and TripAdvisor.
- Assist the lodge manager to oversee day-to-day lodge team service operations.
- Uphold and elevate the service standards provided by the lodge team.
- Ensure effective supervision and management of lodge operations in the absence of the lodge manager.
- Coordinate departmental teams to optimize guest service delivery.
- Conduct targeted training sessions to enhance the technical and soft skills of the lodge team members in coordination with the lodge manager.
- Achieve quality improvement targets set by management.
- Develop comprehensive policies, processes, and standards governing the lodge team activities.
- Manage cash handling to minimize variances within acceptable limits.
- Maintain effective stock management.
- Identify and implement cost-saving opportunities.
- Maintain and ensure the upkeep of lodge equipment through preventative maintenance.
- Take responsibility for the overall performance of lodge functions in the absence of the lodge manager.
This is a live-in position. 21/7 work cycle
Salary: R21,8kpm
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