| Date | 2024-06-19 |
|---|---|
| Job Title | Client Services Manager: Occupational Health Nurse |
| Employer | Headhunters More Information |
| Salary | 0 |
| Category | Engineering |
| Location |
Eastern Cape / Port Elizabeth |
Job Summary
Requirements:
- A National Senior Certificate is essential.
- Degree / Diploma in Occupational Health Nursing is essential.
- Certificates in Audiology and Spirometry are essential.
- Must be registered with the South African Nursing Council as an Occupational Health Practitioner.
- Minimum of 3 – 5 years’ experience in an Occupational Health Nurse leadership position is essential.
- Knowledge and understanding of standard operating practices in Occupational Health.
- MS Office / Office 365 proficiency.
- Registration with the South African Society of Occupational Health Nurses (SASOHN) is preferred.
- It is essential to have a valid driver`s licence and own insured vehicle.
Responsibilities and expectations but not limited to:
Process:
- Conducting regular site visits to address any stakeholder queries within the applicable Service Level Agreement/s.
- Participate in negotiating annual increases for clients.
- Ensure clinics comply with all legal requirements and internal processes by conducting regular audits and documenting and reporting findings.
- Training of new employees on clinic protocols and procedures.
- Manage onboarding of new client contracts.
- Ensure that clinics have necessary resources to deliver on expected services.
- Assist with occupational healthcare duties at various clinics as and when required.
- Coordination of staffing and leave management at various clinics.
- Recruiting of suitable locums in line with minimum requirements for the role.
- Ensuring that all locum payments and payroll submissions are correct and completed on time.
- Stand-in for the Regional Business Manager when required.
- Management of client projects when applicable.
Client:
- Build and maintain relationships with clients and internal and external stakeholders.
- Deliver service level agreements applicable to clients and internal and external stakeholders in order to ensure that client expectations are met.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
- Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.
- Drive client service delivery goal achievement in line with predefined standards to ensure clients receive appropriate advice and after sales service.
- Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes.
People:
- Build strong relationships through providing specialist expertise and leadership to others, expressing positive expectations.
- Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialization.
- Positively influence and manage change and offer specialist support where required.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues and staff.
- Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
- Take ownership for driving career development.
Finance:
- Contribute to the development of area specific budgets to minimize expenditure, in alignment with operational plans.
- Identify solutions to enhance cost effectiveness and increase operational efficiency.
- Implement and provide input into governance processes, systems and legislation within area of
- Escalate unresolved policy and governance compliance issues via appropriate channels for investigation and resolution purposes.
- Provide input into the risk identification processes development and communicate recommendations in the appropriate forum.
Behavioral competencies:
- Empathy and compassion.
- Coordination and project management skills.
- Ability to prioritize.
- Attention to detail.
- Ability to work in a stressful environment.
- Self-starter must be able to work independently.
- Excellent communication skills (both written and verbal).
- Leadership skill.
Please note should you not receive a response within two weeks of applying you may assume that your application was unsuccessful.
Client Services Manager: Occupational Health Nurse position available in Eastern Cape, Port Elizabeth. This job position was posted by Headhunters. The job has been posted as a char8000 ad on 2024-06-19 at 01:00:10 in the Engineering category
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