Job Description
Key Responsibilities
Reception & Patient Interaction
- Greet and assist patients in a friendly, professional manner.
- Manage the reception area and ensure a welcoming environment.
- Handle patient queries in person, telephonically, or via email.
Appointment Management
- Schedule, confirm, and manage patient appointments.
- Maintain an accurate and up-to-date appointment diary.
- Manage cancellations and rescheduling of bookings.
Telephone Management
- Answer incoming telephone calls promptly and professionally.
- Direct calls to the appropriate person where necessary.
- Take clear and accurate messages.
Patient Administration
- Open new patient files and ensure all required patient information is captured accurately.
- Maintain and update existing patient records while ensuring confidentiality.
- File and manage patient documentation in accordance with practice procedures.
Administrative Support
- Assist the doctor with administrative tasks where required eg: Managing of emails.
- Prepare files for consultations.
- Process patient payments and issue receipts where applicable.
- Assist doctor with dispensing and clinical duties when required.
Minimum Requirements
- Previous experience as a Medical Receptionist or in a similar administrative role preferred.
- Mature, responsible, and professional demeanour.
- Excellent communication and interpersonal skills.
- Strong organisational and multitasking abilities.
- Computer literacy and ability to work with medical practice software.
- High level of confidentiality and professionalism.
Key Competencies
- Professional telephone etiquette
- Attention to detail
- Patient-focused approach
- Ability to work in a fast-paced environment
- Reliability and punctuality
Working Hours
Monday to Thursday, 09:00 18:00, Friday 09:00 17h00.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Medical Professions Jobs in Eastern Cape
Working in the medical professions is a rewarding and challenging career path, with various opportunities available in Eastern Cape, South Africa. Typically, these roles are found in hospitals, clinics, research institutions, and healthcare management companies, across a range of industries such as primary care, specialized care, and public health.
The salary range for medical professionals in Eastern Cape can vary widely, depending on factors like experience, company size, industry sector, and qualifications. Generally, salaries can fall within the R400 000 to R1 million per annum bracket, although these figures are subject to variation and may not reflect individual circumstances or current market conditions.
Common skills required for medical professionals in Eastern Cape include strong communication and interpersonal skills, a high level of empathy and emotional intelligence, as well as technical expertise in their specific field. Additionally, many employers value skills like problem-solving, leadership, and adaptability, as well as proficiency in electronic health records and healthcare management software.
The industries that commonly employ medical professionals in Eastern Cape include the public health sector, private hospitals and clinics, research institutions, and healthcare management companies. Other sectors, such as education and non-profit organizations, may also offer opportunities for medical professionals.
Career development opportunities are plentiful for medical professionals in Eastern Cape, with many options available for advancement within their current organization or for pursuing further education and qualifications. Typically, career progression paths involve moving into senior roles, specializing in a particular area of medicine, or transitioning into healthcare management or administration. Many employers also offer training programs, mentorship schemes, and continuing professional development opportunities to support the ongoing growth and development of their staff.
For job seekers interested in pursuing a career in medical professions, it is essential to research the various industries and organizations operating in Eastern Cape, and to develop a strong understanding of the skills and qualifications required for success.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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