Job Description
About the Role
We are seeking a highly skilled Reservationist to join our team in Port Elizabeth. As a key member of our front office, you will be responsible for handling incoming calls, emails, and online booking enquiries while ensuring seamless reservations processing through our Property Management System (PMS). If you have excellent communication skills, attention to detail, and a customer-focused attitude, we encourage you to apply.
Key Responsibilities
- Answer incoming calls, emails, and online booking enquiries promptly and professionally.
- Process individual and group reservations accurately in the PMS.
- Recon Credit Cards to opera (Operating System) and post payments as well as links to guests.
- Issue AR Invoices and assist Debtors department with Advanced Deposits allocation of payments and posting to applicable reservations.
- Check POP file and clear file once payments have been posted.
- Nedbank IVeri and Lite recon and post payments.
- Process refunds / credit note paperwork.
- Check room availability and quote rates according to property policies.
- Upsell rooms, packages, and property services to maximise revenue.
- Amend, cancel, and confirm reservations as required.
- Ensure all bookings have correct payment details and billing instructions.
- Liaise with Front Office, Sales and Marketing, and Revenue departments regarding bookings.
- Maintain accurate guest profiles and reservation records.
- Handle special requests and VIP bookings.
- Assist with reporting (daily pickup reports, occupancy updates, etc.).
- Comply with company policies and reservation procedures.
Requirements
- Grade 12 (Matric)
- Hospitality qualification (advantageous)
Qualifications
(No qualifications mentioned in the original job description, so this section is skipped.)
Salary & Benefits
(No salary or benefits information provided in the original job description, so this section is skipped.)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Admin / clerical / secretarial Jobs in Nelson Mandela Bay
In Nelson Mandela Bay, the administrative sector plays a vital role in supporting various industries and sectors. Generally, this field is expected to continue growing as businesses seek to outsource non-core functions to specialized service providers. Typically, companies require skilled administrative professionals to manage their day-to-day operations, ensuring efficient workflows and effective communication.
Salaries for administrative positions in Nelson Mandela Bay can vary widely depending on factors such as experience, company size, industry sector, and level of expertise. While broad ranges are difficult to provide due to the variability, common salary expectations generally fall within the R300 000 – R600 000 per annum range, with senior roles and those in larger companies often commanding higher remuneration packages.
Common skills required for administrative positions in this region include proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook), excellent communication and interpersonal skills, strong organizational and time management abilities, attention to detail and accuracy, basic bookkeeping and accounting knowledge, and the ability to work independently with minimal supervision. Additionally, having a degree or diploma in business administration, secretarial studies, or a related field can be beneficial.
Administrative roles are commonly found in various industries such as financial services sector, technology industry, manufacturing sector, public sector, and healthcare. These sectors often require specialized administrative support, including human resources management, payroll processing, customer service, data entry, and general office administration.
For career development purposes, administrative professionals can progress to more senior roles within their current company or explore opportunities in related fields such as business management, human resources, or project coordination. Many companies also offer training and development programs to help employees enhance their skills and advance their careers. Typically, with experience and continuous learning, administrative professionals can move into supervisory or management positions, take on more strategic roles, or transition into related fields like operations management or entrepreneurship.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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