Port Elizabeth: Services Manager

Step into a leadership role where operational excellence meets patient care. Take ownership of critical support services that keep a hospital running seamlessly every day. This role is responsible for the coordination and management of all soft services within a hospital environment, ensuring quality, efficiency, and compliance across multiple outsourced and internal functions. You will oversee service providers, drive SLA performance, and ensure that all support services contribute to a safe, clean, and patient-focused environment. You will play a key role in aligning operational delivery with strategic objectives, managing budgets, ensuring regulatory compliance, and leading teams to deliver consistent, high-quality outcomes. This is a hands-on leadership role requiring strong stakeholder engagement, commercial awareness, and the ability to manage complexity in a fast-paced environment. Our client is a well-established private healthcare provider known for its commitment to quality care, operational excellence, and continuous improvement. The organisation operates in a highly regulated environment where service delivery standards are critical to both patient experience and clinical outcomes. What You’ll Do Manage and coordinate outsourced and internal soft services including catering, cleaning, security, waste, laundry, and related functions Oversee service provider performance against SLAs and implement corrective actions where required Build and maintain strong relationships with internal stakeholders and external vendors Drive compliance with quality standards, health and safety regulations, and audit requirements Conduct regular audits, inspections, and service evaluations across the facility Lead budgeting, cost control, and financial performance of services Identify and implement process improvements to enhance efficiency and reduce costs Lead and develop teams, ensuring alignment with organisational values and performance expectations What You Bring Degree or National Diploma (NQF 7) in Facilities Management, Business, Hospitality, Supply Chain, or related field 3 to 5 years’ experience managing integrated facilities or soft services At least 3 years’ experience leading large teams Strong experience in SLA, contract, and vendor management Solid understanding of budgeting, forecasting, and cost control Knowledge of health and safety legislation and compliance requirements Experience in healthcare, hospitality, retail, or FMCG environments is advantageous Strong communication, organisational, and problem-solving skills What Success Looks Like Consistent delivery of high-quality, compliant support services Strong vendor performance aligned to contractual agreements Positive audit outcomes and improved service standards Effective cost management and budget adherence Engaged, high-performing teams delivering operational excellence Continuous improvement in service delivery and customer satisfaction