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Port Elizabeth: Support Team Lead posted by Hire Resolve

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Job Description

Hire Resolve’s client is looking for a Support Team Lead to join their team in Port Elizabeth, EC. The main purpose of the Support Analyst Team Lead is to support and monitor the day-to-day performance of applications in the Operations Applications suite, as well manage and complement the existing support team who are responsible for the day-to-day tasks associated it with the role. The Team Lead will assess the performance of the team, resolving complex issues, identify customer needs and training new team members.

Responsibilities: 

  • Support and maintain applications within the scope of the position
  • Comply with standard processes and procedures documentation
  • Diagnose and analyze problems in a timely and professional manner
  • Monitor all production application components to ensure high availability and meet or exceed client expectation
  • Contact development teams to assist in incident resolution in relation to system alerts
  • Maintaining relationships with key strategic partners and customers
  • Identify opportunities for process, systems and application improvements in a dynamic environment architected to solve problems and improve processes
  • General knowledge of software development lifecycle
  • High degree of initiative, mature judgment, and discretion
  • Ability to conduct and direct research into IT issues and products as required
  • Ability to present ideas in business-friendly and user-friendly language
  • Provide accurate monthly reports in a timely manner to Management
  • Become efficient in the use, workflow and capabilities of the system used for support
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Requirements: 

  • Relevant qualification or related experience
  • An understanding of/the ability to read and debug code advantageous
  • An understanding of different message formats advantageous
  • C#, .NET, MS SQL advantageous

If you are looking for a career change, you can contact Gaby Turner at *****@*****.co.za or Carmen Schafer at *****@*****.co.za
We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.



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