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Port Elizabeth: Support Team Lead posted by Hire Resolve

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Job Description

Hire Resolve’s client is looking for a Support Team Lead to join their team in Port Elizabeth, EC. The main purpose of the Support Analyst Team Lead is to support and monitor the day-to-day performance of applications in the Operations Applications suite, as well manage and complement the existing support team who are responsible for the day-to-day tasks associated it with the role. The Team Lead will assess the performance of the team, resolving complex issues, identify customer needs and training new team members.

Responsibilities: 

  • Support and maintain applications within the scope of the position
  • Comply with standard processes and procedures documentation
  • Diagnose and analyze problems in a timely and professional manner
  • Monitor all production application components to ensure high availability and meet or exceed client expectation
  • Contact development teams to assist in incident resolution in relation to system alerts
  • Maintaining relationships with key strategic partners and customers
  • Identify opportunities for process, systems and application improvements in a dynamic environment architected to solve problems and improve processes
  • General knowledge of software development lifecycle
  • High degree of initiative, mature judgment, and discretion
  • Ability to conduct and direct research into IT issues and products as required
  • Ability to present ideas in business-friendly and user-friendly language
  • Provide accurate monthly reports in a timely manner to Management
  • Become efficient in the use, workflow and capabilities of the system used for support

Requirements: 

  • Relevant qualification or related experience
  • An understanding of/the ability to read and debug code advantageous
  • An understanding of different message formats advantageous
  • C#, .NET, MS SQL advantageous

If you are looking for a career change, you can contact Gaby Turner at .za or Carmen Schafer at .za
We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in Eastern Cape

The Eastern Cape, South Africa is home to a diverse range of industries and IT/Computer positions, with general job market trends indicating a steady demand for skilled professionals in this field. Typically, roles in the IT/Computer sector are highly sought after, particularly in sectors such as technology, financial services, and manufacturing, where digital transformation and innovation are driving business growth.

In terms of salary expectations, it’s generally true that IT/Computer professionals in Eastern Cape can expect to earn a broad range of salaries, depending on factors such as experience, company size, industry sector, and specific job requirements. While exact figures may vary widely, a common salary range for entry-level positions is typically between R400 000 and R800 000 per annum, with experienced professionals earning upwards of R1 million to R2 million or more, depending on the specific role and industry.

Common skills required for IT/Computer roles in Eastern Cape often include proficiency in programming languages such as Java, Python, or C++, as well as experience with software development methodologies like Agile or Scrum. Additionally, strong understanding of data structures, algorithms, and software engineering principles are typically expected. Other essential skills may include proficiency in operating systems such as Windows or Linux, experience with cloud computing platforms like AWS or Azure, and knowledge of cybersecurity principles.

The Eastern Cape is also home to various industries that commonly employ IT/Computer professionals, including the technology industry, financial services sector, manufacturing sector, and healthcare industry. These sectors often require specialized skills and expertise in areas such as software development, data analytics, IT project management, and cybersecurity.

View Job  Johannesburg: Project Manager (Interior Retail & Restaurant Construction) posted by Hire Resolve

Career progression for IT/Computer professionals in Eastern Cape can vary widely depending on individual goals and aspirations. Typically, entry-level positions may lead to opportunities in mid-level roles, such as senior software engineer or technical lead, before advancing to leadership positions like team manager or director of technology. Opportunities for career development may include specialising in a specific area, pursuing advanced qualifications like a master’s degree, or taking on mentorship or coaching roles within the organisation.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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