Job Description
About the Role
Hire Resolve’s client is seeking a Support Team Lead to join their team in Port Elizabeth, EC. The main purpose of this role is to support and monitor the day-to-day performance of applications in the Operations Applications suite, while also managing and complementing the existing support team responsible for day-to-day tasks associated with the role. The Team Lead will assess the performance of the team, resolve complex issues, identify customer needs, and train new team members.
Key Responsibilities
- Support and maintain applications within the scope of the position
- Comply with standard processes and procedures documentation
- Diagnose and analyze problems in a timely and professional manner
- Monitor all production application components to ensure high availability and meet or exceed client expectations
- Contact development teams to assist in incident resolution in relation to system alerts
- Maintain relationships with key strategic partners and customers
- Identify opportunities for process, systems, and application improvements in a dynamic environment architected to solve problems and improve processes
- General knowledge of software development lifecycle
- High degree of initiative, mature judgment, and discretion
- Ability to conduct and direct research into IT issues and products as required
- Ability to present ideas in business-friendly and user-friendly language
- Provide accurate monthly reports in a timely manner to Management
- Become efficient in the use, workflow, and capabilities of the system used for support
Requirements
- Relevant qualification or related experience
- An understanding of/the ability to read and debug code advantageous
- An understanding of different message formats advantageous
- C#, .NET, MS SQL advantageous
Qualifications
No specific qualifications mentioned in the original job description.
Salary & Benefits
Salary information not specified in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Eastern Cape
The Eastern Cape, South Africa is home to a diverse range of industries and IT/Computer positions, with general job market trends indicating a steady demand for skilled professionals in this field. Typically, roles in the IT/Computer sector are highly sought after, particularly in sectors such as technology, financial services, and manufacturing, where digital transformation and innovation are driving business growth.
In terms of salary expectations, it’s generally true that IT/Computer professionals in Eastern Cape can expect to earn a broad range of salaries, depending on factors such as experience, company size, industry sector, and specific job requirements. While exact figures may vary widely, a common salary range for entry-level positions is typically between R400 000 and R800 000 per annum, with experienced professionals earning upwards of R1 million to R2 million or more, depending on the specific role and industry.
Common skills required for IT/Computer roles in Eastern Cape often include proficiency in programming languages such as Java, Python, or C++, as well as experience with software development methodologies like Agile or Scrum. Additionally, strong understanding of data structures, algorithms, and software engineering principles are typically expected. Other essential skills may include proficiency in operating systems such as Windows or Linux, experience with cloud computing platforms like AWS or Azure, and knowledge of cybersecurity principles.
The Eastern Cape is also home to various industries that commonly employ IT/Computer professionals, including the technology industry, financial services sector, manufacturing sector, and healthcare industry. These sectors often require specialized skills and expertise in areas such as software development, data analytics, IT project management, and cybersecurity.
Career progression for IT/Computer professionals in Eastern Cape can vary widely depending on individual goals and aspirations. Typically, entry-level positions may lead to opportunities in mid-level roles, such as senior software engineer or technical lead, before advancing to leadership positions like team manager or director of technology. Opportunities for career development may include specialising in a specific area, pursuing advanced qualifications like a master’s degree, or taking on mentorship or coaching roles within the organisation.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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