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Pretoria: Call Centre Agent – Home Loans (Collections, DCC & EasySell)

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Job Description

About the Role

We are seeking an experienced Call Centre Agent to join our team in Pretoria, responsible for proactively engaging with home loan debtors to negotiate and conclude payment arrangements. The ideal candidate will possess strong negotiation and persuasion skills, sound judgement, and problem-solving ability.

Key Responsibilities

  • Proactively engage with home loan debtors to negotiate and conclude payment arrangements
  • Assess debtor affordability and willingness to pay
  • Identify and facilitate Debt Care Centre (DCC) referrals and EasySell opportunities
  • Determine and implement the most appropriate recovery strategy per account
  • Handle both inbound and outbound calls efficiently
  • Maintain accurate records and detailed system notes
  • Work towards and consistently achieve monthly performance targets

Requirements

  • Minimum 2 years collections experience within a banking or financial services environment
  • Proven ability to negotiate and close payment arrangements
  • Experience dealing with financially distressed customers
  • Experience collecting on home loan or secured lending portfolios (highly advantageous)
  • Exposure to legal (late-stage) accounts advantageous
  • Experience on Standard Bank books and CACS system preferred

Qualifications

  • Minimum requirements met

Salary & Benefits

  • Basic Salary: ± R12,000 per month
  • Commission eligibility upon permanent employment (performance-based)

Additional Requirements

  • Highly organised and able to work independently
  • Resilient in a high-pressure, target-driven environment
  • Willing to work overtime, including Saturdays and selected public holidays

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Accounting / Finance Jobs in Tshwane

The accounting and finance sector in Tshwane is generally considered to be a stable and attractive field, with a strong demand for skilled professionals. Typically, this industry experiences moderate growth rates compared to other sectors, driven by the steady expansion of businesses across various industries. As such, job seekers can expect a relatively secure and competitive career path.

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When it comes to salary expectations in Tshwane, it’s difficult to provide an exact range, as these can vary widely depending on factors like experience, company size, industry sector, and specific role requirements. Generally, accounting and finance professionals with relevant qualifications and experience can expect to earn broad salary ranges of R500 000 to R1,5 million per annum or more, although actual salaries may differ significantly from this range. It’s essential to note that these figures are only a rough guide and should not be taken as an accurate representation of individual earning potential.

Common skills required for accounting and finance roles in Tshwane include proficiency in financial software such as Excel, Xero, or SAP; strong analytical and problem-solving skills; attention to detail and organisational ability; excellent communication and interpersonal skills; knowledge of financial regulations and standards; and experience with budgeting, forecasting, and financial analysis. Additionally, having a degree in accounting, finance, or a related field is often preferred.

The accounting and finance sector can be found across various industries, including the financial services sector, technology industry, manufacturing sector, and public sector institutions. In Tshwane specifically, many businesses and organisations require skilled accountants and financiers to support their operations, providing a range of job opportunities for those in this field.

Career development opportunities are available throughout the accounting and finance sector. Typically, professionals can expect to progress through roles such as accountant, financial analyst, or senior financial manager, before potentially moving into more senior leadership positions. Many accountants and financiers also choose to specialise in specific areas, such as tax, auditing, or investment analysis, which can lead to further career advancement opportunities.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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