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Pretoria: Call Centre Manager: Banking Collections

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Job Description

About the Role

We are seeking an experienced Call Centre Manager to lead our banking collections operations in Pretoria. As a key member of our team, you will be responsible for driving performance, leading teams, and delivering operational excellence. If you have a passion for call centre management and a proven track record of achieving KPIs, we want to hear from you.

Key Responsibilities

  • Oversee and manage call centre operations, including multiple teams and Team Leaders
  • Drive performance against KPIs, including collections targets, service levels, and productivity
  • Implement and monitor performance management frameworks, coaching, and staff development
  • Analyse operational data and implement strategies to improve efficiency and outcomes
  • Manage escalations, client expectations, and complex operational challenges
  • Ensure compliance with regulatory requirements and industry standards
  • Oversee dialler systems, campaign management, and workforce planning
  • Lead continuous improvement initiatives and operational enhancements

Requirements

  • 10 years experience in a call centre environment
  • 8 years experience in a management role
  • Proven track record of achieving and exceeding KPIs
  • Strong leadership experience managing large teams and multi-layer structures
  • Extensive experience in performance management and staff development
  • Strong understanding of call centre technologies, diallers, and reporting systems

Qualifications

  • Relevant qualification in Management or a related field (advantageous)

Salary & Benefits

  • R24,000 – R32,000 per month (depending on experience)

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Accounting / Finance Jobs in Tshwane

The accounting and finance sector in Tshwane is generally considered to be a stable and attractive field, with a strong demand for skilled professionals. Typically, this industry experiences moderate growth rates compared to other sectors, driven by the steady expansion of businesses across various industries. As such, job seekers can expect a relatively secure and competitive career path.

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When it comes to salary expectations in Tshwane, it’s difficult to provide an exact range, as these can vary widely depending on factors like experience, company size, industry sector, and specific role requirements. Generally, accounting and finance professionals with relevant qualifications and experience can expect to earn broad salary ranges of R500 000 to R1,5 million per annum or more, although actual salaries may differ significantly from this range. It’s essential to note that these figures are only a rough guide and should not be taken as an accurate representation of individual earning potential.

Common skills required for accounting and finance roles in Tshwane include proficiency in financial software such as Excel, Xero, or SAP; strong analytical and problem-solving skills; attention to detail and organisational ability; excellent communication and interpersonal skills; knowledge of financial regulations and standards; and experience with budgeting, forecasting, and financial analysis. Additionally, having a degree in accounting, finance, or a related field is often preferred.

The accounting and finance sector can be found across various industries, including the financial services sector, technology industry, manufacturing sector, and public sector institutions. In Tshwane specifically, many businesses and organisations require skilled accountants and financiers to support their operations, providing a range of job opportunities for those in this field.

Career development opportunities are available throughout the accounting and finance sector. Typically, professionals can expect to progress through roles such as accountant, financial analyst, or senior financial manager, before potentially moving into more senior leadership positions. Many accountants and financiers also choose to specialise in specific areas, such as tax, auditing, or investment analysis, which can lead to further career advancement opportunities.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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