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Pretoria: Claims Navigator posted by People Dimension

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Job Description

Duties & Responsibilities

Key roles and responsibilities:

  • Claims Processing: Register claims, confirm documentation, and assist claimants through the process.
  • Guidance & Support: Provide clear information on policy terms, benefits, and procedures.
  • Coordination: Act as the central point of contact between internal teams and external organizations.
  • Issue Resolution: Monitor claim progress and resolve delays or basic claim-related issues.
  • Confidentiality: Manage sensitive information with discretion.
  • Payments & Banking: Capture and verify proof of payments (POPs) for claims and refunds, confirm and load banking details.
  • Policy Management: Save and assist with policy schedules, ensuring accessibility.
  • Customer Feedback: Manage and respond to reviews on Hellopeter.

Desired Experience & Qualification

Education:

  • Matric / Grade 12 (essential)
  • A certificate or diploma in insurance, finance, or administration (advantageous)

Experience:

  • 02 years of experience in claims administration, insurance, or customer service
  • Experience handling confidential data

Technical Skills:

  • Proficiency in MS Office (Word, Excel, Outlook)

Soft Skills:

  • Excellent communication and interpersonal skills
  • Strong attention to detail and time management
  • Problem-solving and multitasking abilities
  • High level of professionalism and confidentiality
  • Customer-centric mindset

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Automotive Service Jobs in Gauteng

The automotive service industry is a significant sector in Gauteng, South Africa, with a diverse range of job opportunities available. Typically, the demand for skilled technicians and mechanics remains high due to the growing need for vehicle maintenance and repair services. Generally, this industry tends to be cyclical, with fluctuations in employment rates influenced by factors such as new car sales, economic conditions, and global trends.

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In terms of salary expectations, it’s common for automotive service professionals to earn a competitive income, generally ranging from R400 000 to R700 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that actual salaries may vary widely, and this range is intended only to provide a broad estimate. For example, entry-level technicians may start at the lower end of this range, while senior managers or owners of independent repair shops may earn significantly more.

Common skills required for automotive service roles include mechanical aptitude, problem-solving abilities, excellent communication skills, and the ability to work well under pressure. Typically, a valid driver’s license and relevant technical qualifications are also essential. In some cases, industry-specific certifications or training programs may be beneficial for career advancement. Additionally, many employers place a strong emphasis on teamwork and customer service, so being able to build relationships with colleagues and clients is also highly valued.

The automotive service industry is often associated with various sectors, including the manufacturing sector, where vehicles are assembled and repaired, as well as the financial services sector, where vehicle insurance and financing are offered. The technology industry also has a significant presence in Gauteng, with many companies specializing in automotive electronics and software solutions. In general, automotive service professionals can find employment opportunities in a variety of settings, from independent repair shops to large dealership groups.

For career development, it’s common for automotive service professionals to progress through the ranks, starting as technicians or mechanics and moving into supervisory or management roles over time. Additionally, many employers invest in training and development programs to enhance skills and knowledge, which can be a valuable way to advance one’s career.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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