Pretoria: Collections Clerk posted by CallForce

Date	2024-08-31
Job Title	Collections Clerk
Employer	CallForce More Information
Salary	0
Category	Finance Accounting
Location	Gauteng / Pretoria

Job Summary

We are looking for a Collections Clerk who would be responsible for collecting outstanding debt from our client`s customer base pertaining to overdue customer ledger portfolios and ensure that all statutory and legislative requirements relating to Collections are adhered to.

Role Activities

Collect outstanding debt from the customer base pertaining to overdue customer ledger portfolios.
Contact customers via written and verbal communication and achieve minimum set departmental targets (i.e. ensuring high levels of ledger coverage).
Advise management of possible bad debt occurrences.
Review own ledger portfolios and ensure workload is prioritized accordingly to ensure departmental collections targets are maximized.
Refer disputes/complaints to internal stakeholders for resolution and provide advice to internal stakeholders if dispute is credit
management related (i.e. duplicate invoices, incorrect statement of account, etc.).
Follow-up with line management and external customers regarding dispute resolution and monitor progress accordingly.
Compile debt status reports as requested by management.70%
Provide information on account status within own ledger portfolio
for compilation of monthly reports by management.
Archive all verbal and written communications and documentation in relevant databases accordingly.
Assist in optimising the functional budget in consultation with the Supervisor: Collections.
Ensure adequate stakeholder consultation is undertaken at all stages of request fulfilment.
Ensure that due protocols and professional customer service is delivered at all times.

Risk and Compliance Management
Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks.
Support and provide evidence to all internal and external audit and regulatory requirements.
Maintain quality risk management standards in line with ISO and regulatory requirements.
Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity.

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Requirements

National Diploma in Finance, Credit Management, Accounting or a related field.
Previous experience in collections,
Familiarity with accounting software, CRM systems, and Microsoft Office Suite
Organizational Skills: Ability to manage multiple accounts and tasks simultaneously.
Problem-Solving: Strong problem-solving skills to address payment disputes and other challenges.
Financial Acumen: Understanding of basic accounting and financial principles.
Resilience: Ability to handle difficult conversations and situations with professionalism.
Financial Acumen: Understanding of basic accounting and financial principles

Collections Clerk position available in Gauteng, Pretoria. This job position was posted by CallForce. The job has been posted as a premium ad on 2024-08-31 at 13:01:32 in the Finance Accounting category

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