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Pretoria East: Industrial Operations Engineer posted by hearX SA (pty) ltd.






Date 2024-04-04
Job Title Industrial Operations Engineer
Employer hearX SA (pty) ltd.
More Information
Salary 0
Category Medical
Location Gauteng
/ Pretoria East

Job Summary

Job Purpose:Optimize the contact center environment with a strong focus on the operational landscape, analytics, agent performance, customer satisfaction, and overall efficacy of the contact center.Drive change and optimization objectively, based on various data points.Responsible for ensuring the optimal functioning, procedures, systems and data of the contact center, which will include daily operations, capacity planning and reporting.Minimum education (essential):BEng Industrial EngineeringMinimum applicable experience (years):3+ years in Call/ Contact Centers2+ years ManagementRequired nature of experience:Team managementKPI development and implementationSales reportingOperational reporting in call/ contact centersCustomer relationsWorking within a digital environmentProcess optimisationTraining Supporting of hardware devicesStakeholder managementInternational exposure would be beneficialSkills and Knowledge (essential):Excellent English skills, with a neutral accentCRM system experience (Salesforce)Conflict managementUnderstanding of sales, conversion ratesProcess adherence, concerning software and hardwareBCEAManaging and implementing poor performanceEssential Competencies:Examining InformationInterpreting DataAdopting Practical ApproachesProviding InsightsMaking DecisionsTeam WorkingMeeting TimescalesTaking ActionImportant Competencies:Documenting FactsDeveloping ExpertiseExploring PossibilitiesConvincing People
Industrial Operations Engineer position available in Gauteng, Pretoria East. This job position was posted by hearX SA (pty) ltd.. The job has been posted as a free ad on 2024-04-04 at 13:27:39 in the Medical category

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