Menu Close

Pretoria: Head of Managed Services posted by AtripleA recruitment & temps

Pretoria: Head of Managed Services posted by AtripleA recruitment & temps

Posted on 2025-05-01 00:00:00

Job Summary

Job Title: Head of Managed Services (Pretoria)

Job Purpose:
The Head of Managed Services is responsible for overseeing and leading the managed services department and drive business growth, ensuring the delivery of high-quality, customer-centric IT services. This position is designed for an individual with deep expertise in managed services, sales, business development, and product offerings, who is capable of building and executing a comprehensive strategy to expand our managed services portfolio.
The ideal candidate will have a proven track record of success in driving sales, fostering customer relationships, and developing innovative service offerings to meet client needs. This is a target-driven role focused on achieving and exceeding sales and business development objectives.

Key Responsibilities:
Strategic Leadership:
• Develop and implement the strategic vision for the Managed Services division, ensuring alignment with the overall business goals and objectives.
• Drive continuous improvement initiatives within the Managed Services team to enhance service delivery, customer satisfaction, and operational efficiency.
• Lead and manage the growth of the managed services portfolio by identifying new business opportunities, upsell potential, and client retention strategies.
Service Delivery & Operations:
• Oversee the effective and efficient delivery of managed services, ensuring that all service level agreements (SLAs) are met or exceeded.
• Establish and monitor key performance indicators (KPIs) for managed services operations, implementing improvements based on performance metrics.
• Manage day-to-day service operations, including incident, problem, change, and request management.
• Ensure high levels of customer satisfaction and manage client relationships, including regular reviews, issue resolution, and continuous feedback loops.
Team Management & Development:
• Lead and mentor a high-performing team of service delivery managers, engineers, and support staff.
• Foster a culture of innovation, collaboration, and accountability within the Managed Services department.
• Identify training needs and provide coaching and development opportunities for team members to enhance their skills and knowledge.
Client Management:
• Serve as the primary point of contact for key clients, ensuring clear communication and successful delivery of services.
• Lead regular client meetings, presentations, and service reviews, building strong relationships and trust.
• Act as an escalation point for client issues, working to resolve complex service-related problems.
Financial & Budget Management:
• Develop and manage the budget for the Managed Services department, ensuring the cost-effectiveness of service delivery while maintaining high quality.
• Monitor and report on the financial performance of the managed services division, ensuring profitability.
Collaboration & Stakeholder Management:
• Work closely with cross-functional teams, including sales, product management, and technology teams, to ensure alignment on customer needs, service improvements, and business development efforts.
• Actively contribute to new business development by supporting sales teams with proposals, pricing strategies, and client pitches.
Compliance & Risk Management:
• Ensure compliance with all relevant regulatory and legal standards, including data protection, security protocols, and industry best practices.
• Manage risks and ensure that appropriate service controls and disaster recovery plans are in place.

View Job  Madikwe: Full Lead Trails Guide posted by Kendrick Recruitment

Qualifications and Requirements:
• Matric is essential.
• Bachelor’s degree in information technology, Business Administration, or a related field and relevant certifications (such as ITIL, PMP, or CISSP) is highly desirable.
• At least 8-10 years of experience in IT services, including 5+ years in a leadership role within managed services or service delivery.
• Proven experience in managing and growing a managed services portfolio, including customer-facing roles and managing client relationships.
• Strong background in IT service management (ITSM) frameworks, with a focus on delivering enterprise-level services.
• Experience in team management, coaching, and developing cross-functional teams. Skills
• Exceptional leadership and people management skills with the ability to motivate and lead teams.
• Strong business acumen and experience managing budgets and financial performance.
• Excellent communication, negotiation, and presentation skills.
• In-depth knowledge of industry best practices and service management methodologies (e.g., ITIL).
• Experience with vendor management and third-party service providers.
• Ability to analyse data and performance metrics to drive continuous improvement.
Key Competencies:
• Strong problem-solving skills and the ability to think strategically.
• Customer-centric approach with a focus on delivering exceptional service.
• Ability to handle high-pressure situations and effectively manage multiple priorities.
• Innovative and forward-thinking with a passion for continuous improvement.
• Strong interpersonal skills, with the ability to build and maintain relationships at all levels of the organization
• Valid driver’s license required

To apply, please submit your CV, as well as your latest payslip, to *****@*****.co.za

Click Go Apply to apply online!


Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Pretoria, Gauteng

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Pretoria: Cyber Security Specialist – Urgent posted by Natebo Consulting

Are you a skilled IT professional with the desire to join a team of talent and elevate your career? We have the opportunity for you! As a Cybersecurity...

View Job  Johannesburg: Brand Ambassador - Nelson Mandela Square posted by Browns Jewellers

View Job
Cyber Security Specialist – Urgent

Pretoria: Admin Clerk – IT expertise posted by BizGro

A leading Pretoria based Food Service Distributor seeks an experienced Admin Support Clerk to manage their online ordering system.The successful Candidate...


View Job
Admin Clerk – IT expertise

Pretoria: Admin and Store Assistant – Urgently needed posted by Chiocchi Schwan Installations (Pty) ltd

Looking for well-spoken person with good communication skills to assist with administration work in Silvertondale. Candidate will assist with all general...


View Job
Admin and Store Assistant – Urgently needed

Pretoria: (HVAC) AIR-CONDITIONING ASSISTANT – PTA/JHB posted by All Out Group PTY LTD

HVAC AIR-CONDITIONING ASSISTANT MUST HAVEMinimum 3-5 years experience.Applicants must have relevant experience in the field with contactable...


View Job
(HVAC) AIR-CONDITIONING ASSISTANT – PTA/JHB

Pretoria City: Safety Officer/Manager posted by Malo Group

Position OverviewWe are seeking a dedicated and experienced Safety OfficerManager to join our team. The successful candidate will be responsible for...


View Job
Safety Officer/Manager

Pretoria City: Office Administrator/Clerk posted by Hoogenhout Eiendomme

We are seeking an experienced Office AdministratorClerk to join our team. This role is ideal for a proactive, hardworking individual with a solid background...


View Job
Office Administrator/Clerk

Hammanskraal: Senior Quality Inspector – North of Pretoria posted by Staffworx Recruitment

RECRUITMENT EXCELLENT OPPORTUNITY!Job Title Senior Quality Control Inspector Reports to Quality Manager About the Company Established in 1966, this company...


View Job
Senior Quality Inspector – North of Pretoria

Pretoria: Assessor (JB5104) posted by Kontak Recruitment

Assessor JB5104R20 R25,000 CTC pmRietfontein, PretoriaPermanentAre you an experienced Assessor with a passion for education and skills development? Join our...


View Job
Assessor (JB5104)

Gauteng: SKILLED TECHNICIAN (HVAC) AIR-CONDITIONING – PRETORIA & JOHANNESBURG posted by All Out Group PTY LTD

SKILLED TECHNICIAN HVAC AIR-CONDITIONING TECHNICIAN MUST HAVEMinimum 10-15 years experience. In the process to qualify or Qualified applicants with relevant...


View Job
SKILLED TECHNICIAN (HVAC) AIR-CONDITIONING – PRETORIA & JOHANNESBURG

Pretoria East: Maintenance Manager posted by Private

We require the services of a maintenance manager with strong managerial qualities for our group of companies. The ideal candidate will have knowledge of a...


View Job
Maintenance Manager

Pretoria: Full Stack .NET Developer (JB5114) posted by Kontak Recruitment

Full Stack .NET Developer JB5114Location Pretoria, South Africa Salary R45K - R60K negotiable Type Permanent Hybrid 2-3 days remote after 3 monthsJoin a...


View Job
Full Stack .NET Developer (JB5114)

Pretoria: Industrial Sewing/Seamstress – Experienced posted by Big Country Manufacturing

We are seeking a skilled preferably Male Sewing Operator Seamstress to join our team, specializing in the production of high-quality safari tents made from...


View Job
Industrial Sewing/Seamstress – Experienced

Pretoria: Toolmaker and CNC Programmer – Urgent positions to be filled posted by Montana Recruitment

Toolmaker and also looking for CNC Programmer on Turning and Milling Hammanskraal, Pretoria.Positions to be filled immediately.Experience as Team and Line...

View Job  South Africa: Full Vehicle Analysis Technician posted by Profile Personnel

View Job
Toolmaker and CNC Programmer – Urgent positions to be filled

Pretoria: CNC Programmer – To start ASAP. posted by Montana Recruitment

CNC Programmer Qualified Toolmaker with minimum of 5 years experience. Hammanskraal. To start ASAP. Sound knowledge of injection mouldingextrusion processes...


View Job
CNC Programmer – To start ASAP.

Pretoria: SAQCC SANS 1475 Technician posted by Target fire protection

SAQCC Technician SANS 1475 with SAQCC cardValid drivers licenseAvailable Immediately.


View Job
SAQCC SANS 1475 Technician

Pretoria: Mechanical HVAC Engineer posted by Construct Executive Search

Applicants must have the following requirementsMust have a Bachelor of Science Degree or Bachelor of Technology Degree or Bachelor of Engineering Degree in...


View Job
Mechanical HVAC Engineer

Pretoria: Mechatronic Technician (Building Services) posted by Construct Executive Search

Applicants must have the following requirementsMust have a National Diploma in MechatronicsMust have Red Seal Certificate.Must have 1 - 3 years post...


View Job
Mechatronic Technician (Building Services)

Pretoria East: Junior Designer (UI/UX & Graphics) – Immediate Start posted by DesignKey (Pty) Ltd

Were Hiring Junior Designer Immediate Start! Remote Full-time Work from AnywhereJoin a fast-growing design marketing agency!DesignKey is looking for a...


View Job
Junior Designer (UI/UX & Graphics) – Immediate Start

Pretoria East: Junior Digital Marketing Strategist – Immediate Start posted by DesignKey (Pty) Ltd

Junior Digital Marketing StrategistDesignKey Pty Ltd South AfricaRemote Full-time Work from AnywhereJoin a fast-growing design marketing agency!DesignKey...


View Job
Junior Digital Marketing Strategist – Immediate Start

Pretoria: Junior Site Manager (JB5136) posted by Kontak Recruitment

Junior Site Manager JB5136Pretoria, Gauteng R20 000 per monthDuration Permanent A security company is seeking a Junior Site Manager to oversee operations at...


View Job
Junior Site Manager (JB5136)

Pretoria East: Operations Manager – Solar Industry posted by Sol-brite

Candidate must have the following credentials - Drivers license - High-rise Qualification - All Medicals to be up to date.


View Job
Operations Manager – Solar Industry

Pretoria: Client Services Manager (JB5146) posted by Kontak Recruitment

Client Services Manager JB5146Pretoria, South AfricaSalary R30 - 40 000 per monthEmployment Type Permanent Workplace In-Office Are you a natural leader with...


View Job
Client Services Manager (JB5146)

Pretoria East: Site Manager – Urgently Needed posted by Riverview Development

Looking for highly motivated Foreman for ceiling and drywall company for limited duration Project in Pretoria.Knowledge of suspended ceilings, drywall,...


View Job
Site Manager – Urgently Needed

Share this to someone who needs a job:
Posted in Jobs in Gauteng, Jobs in Pretoria, Jobs in South Africa, Other IT/Computer

More Jobs in Your Area