Pretoria: Head of Managed Services posted by AtripleA recruitment & temps
Posted on 2025-07-26 00:00:00
Employer | AtripleA recruitment & temps |
---|---|
Category | Other IT/Computer |
Location | Gauteng / Pretoria |
Job Summary
Job Purpose:
The Head of Managed Services is responsible for overseeing and leading the managed services department and drive business growth, ensuring the delivery of high-quality, customer-centric IT services. This position is designed for an individual with deep expertise in managed services, sales, business development, and product offerings, who is capable of building and executing a comprehensive strategy to expand our managed services portfolio.
The ideal candidate will have a proven track record of success in driving sales, fostering customer relationships, and developing innovative service offerings to meet client needs. This is a target-driven role focused on achieving and exceeding sales and business development objectives.
Key Responsibilities:
Strategic Leadership:
• Develop and implement the strategic vision for the Managed Services division, ensuring alignment with the overall business goals and objectives.
• Drive continuous improvement initiatives within the Managed Services team to enhance service delivery, customer satisfaction, and operational efficiency.
• Lead and manage the growth of the managed services portfolio by identifying new business opportunities, upsell potential, and client retention strategies.
Service Delivery & Operations:
• Oversee the effective and efficient delivery of managed services, ensuring that all service level agreements (SLAs) are met or exceeded.
• Establish and monitor key performance indicators (KPIs) for managed services operations, implementing improvements based on performance metrics.
• Manage day-to-day service operations, including incident, problem, change, and request management.
• Ensure high levels of customer satisfaction and manage client relationships, including regular reviews, issue resolution, and continuous feedback loops.
Team Management & Development:
• Lead and mentor a high-performing team of service delivery managers, engineers, and support staff.
• Foster a culture of innovation, collaboration, and accountability within the Managed Services department.
• Identify training needs and provide coaching and development opportunities for team members to enhance their skills and knowledge.
Client Management:
• Serve as the primary point of contact for key clients, ensuring clear communication and successful delivery of services.
• Lead regular client meetings, presentations, and service reviews, building strong relationships and trust.
• Act as an escalation point for client issues, working to resolve complex service-related problems.
Financial & Budget Management:
• Develop and manage the budget for the Managed Services department, ensuring the cost-effectiveness of service delivery while maintaining high quality.
• Monitor and report on the financial performance of the managed services division, ensuring profitability.
Collaboration & Stakeholder Management:
• Work closely with cross-functional teams, including sales, product management, and technology teams, to ensure alignment on customer needs, service improvements, and business development efforts.
• Actively contribute to new business development by supporting sales teams with proposals, pricing strategies, and client pitches.
Compliance & Risk Management:
• Ensure compliance with all relevant regulatory and legal standards, including data protection, security protocols, and industry best practices.
• Manage risks and ensure that appropriate service controls and disaster recovery plans are in place.
Qualifications and Requirements:
• Matric is essential.
• Bachelor’s degree in information technology, Business Administration, or a related field and relevant certifications (such as ITIL, PMP, or CISSP) is highly desirable.
• At least 8-10 years of experience in IT services, including 5+ years in a leadership role within managed services or service delivery.
• Proven experience in managing and growing a managed services portfolio, including customer-facing roles and managing client relationships.
• Strong background in IT service management (ITSM) frameworks, with a focus on delivering enterprise-level services.
• Experience in team management, coaching, and developing cross-functional teams. Skills
• Exceptional leadership and people management skills with the ability to motivate and lead teams.
• Strong business acumen and experience managing budgets and financial performance.
• Excellent communication, negotiation, and presentation skills.
• In-depth knowledge of industry best practices and service management methodologies (e.g., ITIL).
• Experience with vendor management and third-party service providers.
• Ability to analyse data and performance metrics to drive continuous improvement.
Key Competencies:
• Strong problem-solving skills and the ability to think strategically.
• Customer-centric approach with a focus on delivering exceptional service.
• Ability to handle high-pressure situations and effectively manage multiple priorities.
• Innovative and forward-thinking with a passion for continuous improvement.
• Strong interpersonal skills, with the ability to build and maintain relationships at all levels of the organization
• Valid driver’s license required
To apply, please submit your CV, as well as your latest payslip, to *****@*****.co.za
Click Go Apply to apply online!
Get Similar Job Alerts
More jobs in Pretoria
More jobs in Gauteng
Browse Other IT/Computer Jobs
Browse AtripleA recruitment & temps Jobs
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Pretoria East: Office Administrator Position posted by Myroof
Office Administrator Position in Pretoria East Available MyRoof.co.za is looking for self-motivated Office Administrators with a vibrant personality. Core...
View Job
Office Administrator Position
Pretoria East: Sales Administrator for Mycars posted by Myroof
Job Title Sales AdministratorCompany MyCars.co.zaLocation Moreleta Park, PretoriaAbout UsMyCars.co.za specializes in online vehicle auctions. Were looking...
View Job
Sales Administrator for Mycars
Pretoria North: Car sales Executives needed – VW wonderboom posted by McCarthy VW Wonderboom
McCarthy VW Wonderboom is seeking new cars sales executives.Must Have Valid Drivers, Clear criminal check, Grade 12, Minimum 1year car sales experience,...
View Job
Car sales Executives needed – VW wonderboom
Pretoria North: Used car sales exectiuves wanter – vw wonderboom posted by McCarthy VW Wonderboom
McCarthy VW Wonderboom is seeking used cars sales executives.Must Have Valid Drivers, Clear criminal check, Grade 12, Minimum 1year car sales experience,...
View Job
Used car sales exectiuves wanter – vw wonderboom
Pretoria West: General Worker – Iso Panel Fitter posted by Chill Box Manufacturing
ISO Panel Fitter and tradesman required. Previous experience beneficial and salary will be negotiated based on skill set. Successful candidates to be SA...
View Job
General Worker – Iso Panel Fitter
Pretoria North: Health and Safety Officer – iso 9000 posted by Ryncor Auctioneers
Ensure full compliance with health, safety and environmental regulations. Conduct regular risk assessments and safety audits practices. Train and guide...
View Job
Health and Safety Officer – iso 9000
Pretoria North: Property Data & Research Specialist posted by Keyworx Call Center
What Youll DoOnline Property Identification Systematically navigate digital platforms e.g., Property24 to identify relevant listings.Location Address...
View Job
Property Data & Research Specialist
Pretoria North: Professional Nurse – Urgently needed posted by SANCA PRETORIA/SOSHANGUVE
Professional nurse position available at in-patient alcohol and drug rehabilitation Centre in Pretoria North within the legal-ethical framework of the...
View Job
Professional Nurse – Urgently needed
Pretoria: Junior Trader posted by Comdi Agricultural Markets
Doel van die PosAs n Junior Graanhandelaar sal jy saam met die Graanbemarkingsafdeling werk en die winsgewende aan- en verkoop van graan ondersteun. Die...
View Job
Junior Trader
Pretoria City: Engineering Lecturer – Electrical Engineering posted by Divine Favour Progressive College FET
Divine Favour Progressive College FET is a registered and accredited Private college in Pretoria, committed to providing quality education through the...
View Job
Engineering Lecturer – Electrical Engineering
Pretoria: Premium Service Manager – Premium Brand Exp posted by Bonafide Human Capital
Our premium passenger vehicle dealership in PTA currently holds a vacancy for a Service ManagerReporting to the Dealer PrincipalFranchise Executive, this...
View Job
Premium Service Manager – Premium Brand Exp
Pretoria East: SAIPA Trainee Accountant Learnership posted by PCE Accountants
ResponsibilitiesThe position includes duties and responsibilities as outlined in the SAIPA logbook, including accounting, auditing, taxation, and...
View Job
SAIPA Trainee Accountant Learnership
Pretoria: Sales consultant – Call centre posted by MaxLaw GP
MaxLaw is a Credit Legal company which specializes in helping clients to remove adverse listings from their credit records in order to regain their...
View Job
Sales consultant – Call centre
Pretoria: Design Engineer – Pretoria & International Projects posted by The Recruitment Guy
A highly reputable, forward-thinking engineering solutions company is seeking a committed and dynamic Design Engineer young professionals or mid-level...
View Job
Design Engineer – Pretoria & International Projects
Pretoria: BMW Diagnostic / Group Technician / Technician – MUST HAVE BMW EXPERIENCE posted by Corporate Dealership Placements – JHB
BMW Diagnostic, Group Technician or Technician R18000 - R22000 PretoriaMust be a qualified BMW Technician, or Diagnostic Technician or Group Technician.
View Job
BMW Diagnostic / Group Technician / Technician – MUST HAVE BMW EXPERIENCE
Pretoria: Used Car Sales Executive – URGENTLY NEEDED posted by Corporate Dealership Placements – JHB
Used Car Sales Executive R10500, company car commission PretoriaMust have good units and a proven track record, as well as strong used car sales...
View Job
Used Car Sales Executive – URGENTLY NEEDED
Pretoria East: Litigation Attorney posted by Cora O’Neil Recruitment Agency
Hazelwood, Pretoria East LITIGATION ATTORNEYMinimum Requirements-Presentable and professional -Afrikaans and English first and second languages a must Full...
View Job
Litigation Attorney
Pretoria East: Senior RAF Litigation Attorney posted by Cora O’Neil Recruitment Agency
Menlo Park, Pretoria East SENIOR RAF LITIGATION ATTORNEY THIRD PARTY CLAIMSMinimum Requirements-Young, presentable and professional-Afrikaans and English...
View Job
Senior RAF Litigation Attorney
Pretoria: Junior Litigation Attorney posted by Cora O’Neil Recruitment Agency
Brooklyn, Pretoria JUNIOR LITIGATION ATTORNEYMinimum Requirements-Young, professional Afrikaans speaking preferably male-Afrikaans and English first and...
View Job
Junior Litigation Attorney
Pretoria East: Junior Attorney posted by Cora O’Neil Recruitment Agency
Menlo Park, Pretoria East JUNIOR ATTORNEY to be trained as LEGAL COST CONSULTANTMinimum Requirements-Young, well presented Afrikaans speaking...
View Job
Junior Attorney
Pretoria East: Candidate Attorney posted by PROKUREURS IN PRETORIA
LLB Computer LiterateProfessionalProficient in EnglishDriver License Own transportExperience in Magistrates Court and High Court Litigation.
View Job
Candidate Attorney