Job Description
About the Role
The Head of Managed Services is a critical role that oversees and leads the managed services department, driving business growth and ensuring the delivery of high-quality, customer-centric IT services. The ideal candidate will have a proven track record of success in managing and growing a managed services portfolio, with a strong background in IT service management frameworks.
Key Responsibilities
- Develop and implement the strategic vision for the Managed Services division, ensuring alignment with the overall business goals and objectives.
- Drive continuous improvement initiatives within the Managed Services team to enhance service delivery, customer satisfaction, and operational efficiency.
- Lead and manage the growth of the managed services portfolio by identifying new business opportunities, upsell potential, and client retention strategies.
- Oversee the effective and efficient delivery of managed services, ensuring that all service level agreements (SLAs) are met or exceeded.
- Establish and monitor key performance indicators (KPIs) for managed services operations, implementing improvements based on performance metrics.
- Manage day-to-day service operations, including incident, problem, change, and request management.
- Ensure high levels of customer satisfaction and manage client relationships, including regular reviews, issue resolution, and continuous feedback loops.
- Lead and mentor a high-performing team of service delivery managers, engineers, and support staff.
- Foster a culture of innovation, collaboration, and accountability within the Managed Services department.
- Identify training needs and provide coaching and development opportunities for team members to enhance their skills and knowledge.
Requirements
- Matric is essential.
- Bachelor’s degree in information technology, Business Administration, or a related field and relevant certifications (such as ITIL, PMP, or CISSP) is highly desirable.
- At least 8-10 years of experience in IT services, including 5+ years in a leadership role within managed services or service delivery.
Qualifications
No formal education/certifications mentioned.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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