Pretoria: Information Liaison Officer

Our client in the automotive industry is looking for an Information and Liaison Officer to join their team in Gauteng, Johannesburg. Requirements: Grade 12 (Matric) Previous call centre experience (essential) Fluency in additional South African languages (advantageous) Ability to work effectively under pressure Knowledge of the Consumer Protection Act (advantageous) Knowledge of the South African Automotive Industry Code of Conduct (advantageous) Strong computer literacy Proven call centre experience Proficiency in English and at least one additional South African language Excellent interpersonal and communication skills Good health and the ability to manage high-volume workloads Duties and Responsibilities: Handle incoming telephone enquiries, requests for advice, and follow-ups on current cases from complainants and industry participants. Update and maintain the complaints management system. Provide telephonic advice to complainants and industry participants on the Consumer Protection Act. Liaise effectively with internal staff across all levels.