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Job Description
Minimum Requirements: Matric / Grade 12 certificate (compulsory) Working knowledge of Excalibur 4. Proficiency in English (additional languages are advantageous) Clear criminal and credit record Willingness to work shifts, weekends, or public holidays if required (overtime not a given though, shifts are planned strategically) Basic computer literacy (Microsoft Office, email, etc.) Able to work on manual and predictive dialer campaigns. Experience Required: Minimum 5 years of experience with ABSA Cheque portfolios. Good basic knowledge of and exposure to the legal process, ability to educate customers. Very good phone etiquette and communication skills. Ability to deal with difficult customers and handle standard and general complaints. Strong listening and objection-handling abilities. Ability to work under pressure. Proven ability to meet collections targets on aged or non-responding debt Hard working and honest Must be self-motivated Must have a general understanding of client kpis such as recovery rates and activation rates (hit ratio). Skilled in negotiating settlements, payment plans and instalment increases Experience with ABSA cheque portfolio and basic knowledge of DM is highly advantageous Ability to re-engage difficult or previously unresponsive customers Strong focus on Quality Assurance and used to an environment where calls are being screened by both the employer and client. Basic understanding of and compliance with Ensuring all actions comply with NCA, POPIA, and company policy Familiar with off balance debt portfolios and basic understanding of charges, interest and fees raised on transactional accounts Show resilience and persistence Display high emotional intelligence Strong attention to detail (especially with notes and customer responses). Ability to maintain professionalism in team and with debtors Ability to respond directly to customer queries and negotiate in writing (e-mails, messages etc. Please note that if you have not heard back from us within 2 weeks, please consider your application unsuccessful.
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