Job Description
About the Role
Hire Resolve’s client is seeking a Call Centre Operator to join their team in Pretoria. The successful candidate will be responsible for coordinating truck and trailer breakdowns, managing diesel authorizations, capturing load and journey data, monitoring route compliance, and ensuring adherence to journey and sleep plans.
Key Responsibilities
- Handle Truck and Trailer Breakdowns:
- Receive and log breakdown calls from drivers.
- Arrange repairs with approved truck dealerships or service providers.
- Provide regular updates to the Fleet Controller.
- Record all breakdown details in the breakdown book for morning handover.
- Manage Diesel Authorizations:
- Direct drivers to approved diesel filling stations.
- Approve diesel requests and provide authorization numbers.
- Record diesel details (fleet number, litres, date, time, and kilometres) on the system.
- Capture Load Information:
- Enter details for each truck’s loading and offloading, including client info, times, load mass, and kilometres.
- Monitor truck routes and report any unauthorized deviations.
- Journey Management:
- Monitor driver adherence to designated routes and sleep plans.
- Inform Fleet Controllers of any delays or deviations.
- Wake drivers as needed according to sleep plans.
- Initiate recovery protocols in case of accidents or hijackings.
- Pool Vehicle Management:
- Manage bookings and usage of pool vehicles.
- Conduct pre- and post-trip inspections.
- Report damages to the Technical Manager.
Requirements
- Gr 12 or equivalent (required)
- Diploma or similar in Logistics or Transport Management (advantage but not essential)
- 2-3 years experience in similar position within the logistics & transport industry
- English (must), Afrikaans (desired) and other official language (advantage)
- Willing to work shifts (including weekends)
Qualifications
(No qualifications mentioned in the original job description, so this section is skipped.)
Salary & Benefits
(No salary or benefits information mentioned in the original job description, so this section is skipped.)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Operations Jobs in Gauteng
In Gauteng, South Africa, the operations sector is a vital component of various industries, playing a crucial role in ensuring smooth day-to-day activities and long-term success. Typically, operations positions involve managing resources, overseeing production processes, and maintaining supply chains to meet business objectives. Generally, these roles are common across multiple sectors, including manufacturing, logistics, financial services, technology, and healthcare.
When it comes to salaries for operations professionals in Gauteng, broad ranges can vary greatly depending on factors like experience, company size, industry sector, and specific job requirements. Commonly, operations managers and coordinators can expect salary ranges between R600 000 to R1,200 000 per annum, although these figures may be higher or lower based on individual circumstances. It is essential to note that salaries can fluctuate significantly depending on the company’s performance, industry trends, and local economic conditions.
Common skills required for operations positions include project management, supply chain management, data analysis, time management, communication, problem-solving, and adaptability. These skills are typically developed through a combination of formal education, training, and work experience. Professionals in this field often possess strong technical expertise, business acumen, and interpersonal abilities.
Several industries commonly employ operations professionals, including the financial services sector, technology industry, manufacturing sector, and logistics companies. The demand for skilled operations staff is high in these sectors due to the need for efficient processes, streamlined supply chains, and effective resource allocation. In general, operations roles offer a stable career foundation with opportunities for advancement and professional growth.
Career development is a critical aspect of any operation position. Generally, professionals in this field can expect to move into senior management or specialized roles within their current industry or transition into related fields like strategy, consulting, or entrepreneurship. With experience and further education, operations staff can develop expertise in areas such as process improvement, lean manufacturing, or sustainability, enhancing their value to the organization and increasing their earning potential.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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