Job Description
About the Role
We are seeking a highly skilled and experienced Reservations Consultant to join our team at Wild Dreams Hospitality, based in Pretoria. As part of our head office, you will be responsible for managing reservations, operations, and guest services across all properties within our premier safari portfolio. This is an exciting opportunity to work with high-end lodges and offer luxury wildlife experiences.
Key Responsibilities
- Creating and achieving a desired service level to both customers and lodge operations
- Maximizing occupancies by filling empty room gaps
- Liaising with and preparation for guests to enhance their experience
- Accurately managing bookings from initial enquiry to booking confirmation and payment
- Receive and give feedback on telephonic, electronic and written enquiries
- Professional and presentable at all times
- Be courteous at all times, even if the client appears to be in the wrong.
- Regular communication with clients regarding reservation
- Timeous follow-ups on all reservations
- Management of deposit payments and outstanding payments according to time schedule
- Assist with all properties in portfolio
- Taking of calls
Requirements
- Matric plus relevant Tourism qualification
- Any diploma or degree qualification will be advantageous
- Experience on PANStrat Admin System will be advantageous
- 2-4 yrs experience in a similar role in hospitality industry.
- Business administration experience
- Able to work under pressure
- Good judgement
- Self-managed
- Energetic and driven
- Result orientated
- Innovative
- Creative
- In-depth knowledge of business and customer needs in Tourism industry (rates, activities, lodge operational procedures etc.)
- Able to work independently as well as within a group
- Efficient Computer skills
- Able to travel when required
Qualifications
No specific qualifications mentioned.
Salary & Benefits
Pension fund and dreaded disease cover. Work cycle – Mon-Fri as well as standby on some weekends & public holidays. Remote work from home or other locations NOT an option. This is a live-out position.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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