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Pretoria: Service Desk Lead posted by Hire Resolve

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Job Description

A diversified financial services group that provides professional advice and tailor-made investment products across the entire financial value chain is seeking a Service Desk Lead who will be responsible for overseeing the daily operations of the IT Service Desk, ensuring the delivery of high-quality technical support and effective service management across the organization. 

Responsibilities:

  • Oversee daily service desk operations, including scheduling, task delegation, and performance monitoring.

  • Manage the incoming ticket queue, ensuring no requests are missed and that tickets are actioned per agreed-upon Service Level Agreements (SLAs).

  • Coach, mentor, and train team members to enhance capabilities, promote knowledge sharing, and skill development.

  • Monitor Key Performance Indicators (KPIs) and SLAs to ensure team performance meets organizational goals.

  • Provide advanced technical support for complex hardware, software, and network-related issues.

  • Act as the primary escalation point for complex incidents and service requests.

  • Lead Root Cause Analysis (RCA) and problem management efforts to prevent recurring issues.

  • Collaborate with infrastructure, application, and cybersecurity teams to resolve cross-functional issues.

  • Maintain and improve IT Service Management (ITSM) processes, specifically Incident, Request, and Problem Management.

  • Contribute to the development and implementation of new processes and solutions to improve service delivery.

  • Participate in Change Management processes, ensuring proper documentation and communication.

  • Develop and maintain knowledge base articles, Standard Operating Procedures (SOPs), and technical documentation.

  • Support IT projects, including rollouts, upgrades, and migrations.

  • Ensure compliance with IT policies, security standards, and regulatory requirements (e.g., data privacy).

View Job  East London: Boiler Maker posted by Profile Personnel

Minimum Requirements:

  • Matric certificate.

  • Relevant IT Diploma or Degree.

  • ITIL certification is required.

  • Additional IT Certifications are advantageous.

  • Minimum of 5 years helpdesk/call center experience.

  • Minimum of 2 years supervisory or team lead experience within a service/helpdesk environment.

  • Proficiency with service desk/ticketing systems (ITSM tools).

  • Experience in Remote Management.

  • Experience in enterprise monitoring solutions and managing voice solutions.

 

  • Strong technical knowledge of:

    • Office 365, MS Teams.

    • Windows OS.

    • Entra ID (Azure Active Directory).

    • VPN.

  • Knowledge of network and system administration.

  • Familiarity with ITSM principles and best practice frameworks (e.g., ITIL, ISO 20000).

  • Familiarity with ISO 27000 standards and data privacy laws.

Benefits:

  • Competitive salary based on experience (salary can potentially be more based on experience/skills)

IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to *****@*****.co.za



GO APPLY NOW

Safe & secure application process

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Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
View Job  Johannesburg: Senior Solutions Architect posted by Hire Resolve
You'll receive alerts for new jobs in Pretoria, Gauteng


Job Seeker Tip

Create a professional email address for job hunting - avoid nicknames or casual addresses.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

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Posted in Jobs in Gauteng, Jobs in Northern Suburbs, Jobs in Pretoria, Jobs in South Africa

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Pretoria: Service Desk Lead posted by Hire Resolve

Advertisement



Job Description

A diversified financial services group that provides professional advice and tailor-made investment products across the entire financial value chain is seeking a Service Desk Lead who will be responsible for overseeing the daily operations of the IT Service Desk, ensuring the delivery of high-quality technical support and effective service management across the organization. 

Responsibilities:

  • Oversee daily service desk operations, including scheduling, task delegation, and performance monitoring.

  • Manage the incoming ticket queue, ensuring no requests are missed and that tickets are actioned per agreed-upon Service Level Agreements (SLAs).

  • Coach, mentor, and train team members to enhance capabilities, promote knowledge sharing, and skill development.

  • Monitor Key Performance Indicators (KPIs) and SLAs to ensure team performance meets organizational goals.

  • Provide advanced technical support for complex hardware, software, and network-related issues.

  • Act as the primary escalation point for complex incidents and service requests.

  • Lead Root Cause Analysis (RCA) and problem management efforts to prevent recurring issues.

  • Collaborate with infrastructure, application, and cybersecurity teams to resolve cross-functional issues.

  • Maintain and improve IT Service Management (ITSM) processes, specifically Incident, Request, and Problem Management.

  • Contribute to the development and implementation of new processes and solutions to improve service delivery.

  • Participate in Change Management processes, ensuring proper documentation and communication.

  • Develop and maintain knowledge base articles, Standard Operating Procedures (SOPs), and technical documentation.

  • Support IT projects, including rollouts, upgrades, and migrations.

  • Ensure compliance with IT policies, security standards, and regulatory requirements (e.g., data privacy).

View Job  Rustenburg: Receptionist posted by Hire Resolve

Minimum Requirements:

  • Matric certificate.

  • Relevant IT Diploma or Degree.

  • ITIL certification is required.

  • Additional IT Certifications are advantageous.

  • Minimum of 5 years helpdesk/call center experience.

  • Minimum of 2 years supervisory or team lead experience within a service/helpdesk environment.

  • Proficiency with service desk/ticketing systems (ITSM tools).

  • Experience in Remote Management.

  • Experience in enterprise monitoring solutions and managing voice solutions.

 

  • Strong technical knowledge of:

    • Office 365, MS Teams.

    • Windows OS.

    • Entra ID (Azure Active Directory).

    • VPN.

  • Knowledge of network and system administration.

  • Familiarity with ITSM principles and best practice frameworks (e.g., ITIL, ISO 20000).

  • Familiarity with ISO 27000 standards and data privacy laws.

Benefits:

  • Competitive salary based on experience (salary can potentially be more based on experience/skills)

IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to *****@*****.co.za



GO APPLY NOW

Safe & secure application process

Advertisement



Advertisement




Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
View Job  Johannesburg: Senior Solutions Architect posted by Hire Resolve
You'll receive alerts for new jobs in Pretoria, Gauteng


Job Seeker Tip

Keep track of all your job applications in a spreadsheet, including company names and application dates.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

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Share this to someone who needs a job:
Posted in Jobs in Gauteng, Jobs in Northern Suburbs, Jobs in Pretoria, Jobs in South Africa

More Jobs in Your Area

Pretoria: Service Desk Lead posted by Hire Resolve

Advertisement



Job Description

A diversified financial services group that provides professional advice and tailor-made investment products across the entire financial value chain is seeking a Service Desk Lead who will be responsible for overseeing the daily operations of the IT Service Desk, ensuring the delivery of high-quality technical support and effective service management across the organization. 

Responsibilities:

  • Oversee daily service desk operations, including scheduling, task delegation, and performance monitoring.

  • Manage the incoming ticket queue, ensuring no requests are missed and that tickets are actioned per agreed-upon Service Level Agreements (SLAs).

  • Coach, mentor, and train team members to enhance capabilities, promote knowledge sharing, and skill development.

  • Monitor Key Performance Indicators (KPIs) and SLAs to ensure team performance meets organizational goals.

  • Provide advanced technical support for complex hardware, software, and network-related issues.

  • Act as the primary escalation point for complex incidents and service requests.

  • Lead Root Cause Analysis (RCA) and problem management efforts to prevent recurring issues.

  • Collaborate with infrastructure, application, and cybersecurity teams to resolve cross-functional issues.

  • Maintain and improve IT Service Management (ITSM) processes, specifically Incident, Request, and Problem Management.

  • Contribute to the development and implementation of new processes and solutions to improve service delivery.

  • Participate in Change Management processes, ensuring proper documentation and communication.

  • Develop and maintain knowledge base articles, Standard Operating Procedures (SOPs), and technical documentation.

  • Support IT projects, including rollouts, upgrades, and migrations.

  • Ensure compliance with IT policies, security standards, and regulatory requirements (e.g., data privacy).

View Job  Pretoria: Financial Accountant posted by Hire Resolve

Minimum Requirements:

  • Matric certificate.

  • Relevant IT Diploma or Degree.

  • ITIL certification is required.

  • Additional IT Certifications are advantageous.

  • Minimum of 5 years helpdesk/call center experience.

  • Minimum of 2 years supervisory or team lead experience within a service/helpdesk environment.

  • Proficiency with service desk/ticketing systems (ITSM tools).

  • Experience in Remote Management.

  • Experience in enterprise monitoring solutions and managing voice solutions.

 

  • Strong technical knowledge of:

    • Office 365, MS Teams.

    • Windows OS.

    • Entra ID (Azure Active Directory).

    • VPN.

  • Knowledge of network and system administration.

  • Familiarity with ITSM principles and best practice frameworks (e.g., ITIL, ISO 20000).

  • Familiarity with ISO 27000 standards and data privacy laws.

Benefits:

  • Competitive salary based on experience (salary can potentially be more based on experience/skills)

IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to *****@*****.co.za



GO APPLY NOW

Safe & secure application process

Advertisement



Advertisement




Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
View Job  South Africa: Maintenance / Automation Technician (Millwright) – Netherlands posted by SydSen Recruit
You'll receive alerts for new jobs in Pretoria, Gauteng


Job Seeker Tip

Dress professionally for interviews, even if the company has a casual dress code.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Midrand: Financial Accountant – Operations (CA) (POS25291) posted by Emporium Human Capital

Jobs in Midrand October 24, 2025
Accountant Accounting Accounting Management Accounts Construction Emporium Human Capital Gauteng Jobs in Midrand Midrand

Financial Accountant – Operations (CA) (POS25291) Location: Midrand Salary: R 450 000 tot R 550 000 per annum     Requirements: CA(SA)…

View Job

Midrand: Finance Accountant CA (Reporting & Compliance) POS25289 posted by Emporium Human Capital

Jobs in Midrand October 24, 2025
Accountant Accounting Accounting Management Audit Construction Emporium Human Capital Gauteng Jobs in Midrand Midrand

Finance Accountant CA (Reporting & Compliance) POS25289 Location: Midrand Salary: R 550 000 to R 650 000 per annum (depending on experience)…

View Job

Brits, NW: Hospitality & Lodge Management (Commercial Manager) – POS25285 posted by Emporium Human Capital

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Artisan Centurion Emporium Human Capital Gauteng Jobs in Centurion Manufacturing Manufacturing Production Other Manufacturing

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Centurion: Machine Operator (with Millwright Qualification) – POS25213 posted by Emporium Human Capital

Jobs in Centurion October 24, 2025
Artisan Centurion Emporium Human Capital Gauteng Jobs in Centurion Manufacturing Manufacturing Production Other Manufacturing

Machine Operator (with Millwright Qualification) – POS25213 Based: Centurion Salary: R10 000.00 – R15 000.00 pm   Summary The Machine Operator will…

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Accountant Accounting Accounts Bookkeeping Emporium Human Capital Finance Goodwood, Cape Town Jobs in Goodwood Other Finance Western Cape

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Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Gauteng, Jobs in Northern Suburbs, Jobs in Pretoria, Jobs in South Africa

More Jobs in Your Area

Pretoria: Service Desk Lead posted by Hire Resolve

Advertisement



Job Description

A diversified financial services group that provides professional advice and tailor-made investment products across the entire financial value chain is seeking a Service Desk Lead who will be responsible for overseeing the daily operations of the IT Service Desk, ensuring the delivery of high-quality technical support and effective service management across the organization. 

Responsibilities:

  • Oversee daily service desk operations, including scheduling, task delegation, and performance monitoring.

  • Manage the incoming ticket queue, ensuring no requests are missed and that tickets are actioned per agreed-upon Service Level Agreements (SLAs).

  • Coach, mentor, and train team members to enhance capabilities, promote knowledge sharing, and skill development.

  • Monitor Key Performance Indicators (KPIs) and SLAs to ensure team performance meets organizational goals.

  • Provide advanced technical support for complex hardware, software, and network-related issues.

  • Act as the primary escalation point for complex incidents and service requests.

  • Lead Root Cause Analysis (RCA) and problem management efforts to prevent recurring issues.

  • Collaborate with infrastructure, application, and cybersecurity teams to resolve cross-functional issues.

  • Maintain and improve IT Service Management (ITSM) processes, specifically Incident, Request, and Problem Management.

  • Contribute to the development and implementation of new processes and solutions to improve service delivery.

  • Participate in Change Management processes, ensuring proper documentation and communication.

  • Develop and maintain knowledge base articles, Standard Operating Procedures (SOPs), and technical documentation.

  • Support IT projects, including rollouts, upgrades, and migrations.

  • Ensure compliance with IT policies, security standards, and regulatory requirements (e.g., data privacy).

View Job  South Africa: Waiters | Dubai | Various Luxury Establishments posted by HotelJobs

Minimum Requirements:

  • Matric certificate.

  • Relevant IT Diploma or Degree.

  • ITIL certification is required.

  • Additional IT Certifications are advantageous.

  • Minimum of 5 years helpdesk/call center experience.

  • Minimum of 2 years supervisory or team lead experience within a service/helpdesk environment.

  • Proficiency with service desk/ticketing systems (ITSM tools).

  • Experience in Remote Management.

  • Experience in enterprise monitoring solutions and managing voice solutions.

 

  • Strong technical knowledge of:

    • Office 365, MS Teams.

    • Windows OS.

    • Entra ID (Azure Active Directory).

    • VPN.

  • Knowledge of network and system administration.

  • Familiarity with ITSM principles and best practice frameworks (e.g., ITIL, ISO 20000).

  • Familiarity with ISO 27000 standards and data privacy laws.

Benefits:

  • Competitive salary based on experience (salary can potentially be more based on experience/skills)

IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to *****@*****.co.za



GO APPLY NOW

Safe & secure application process

Advertisement



Advertisement




Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
View Job  Johannesburg: Tech Marketing and Product Dev Actuary posted by Goldman Tech
You'll receive alerts for new jobs in Pretoria, Gauteng


Job Seeker Tip

Set up job alerts on major job boards to be notified of new opportunities quickly.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Midrand: Financial Accountant – Operations (CA) (POS25291) posted by Emporium Human Capital

Jobs in Midrand October 24, 2025
Accountant Accounting Accounting Management Accounts Construction Emporium Human Capital Gauteng Jobs in Midrand Midrand

Financial Accountant – Operations (CA) (POS25291) Location: Midrand Salary: R 450 000 tot R 550 000 per annum     Requirements: CA(SA)…

View Job

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Finance Accountant CA (Reporting & Compliance) POS25289 Location: Midrand Salary: R 550 000 to R 650 000 per annum (depending on experience)…

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View Job  Rustenburg: Receptionist posted by Hire Resolve
View Job

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Jobs in Centurion October 24, 2025
Artisan Centurion Emporium Human Capital Gauteng Jobs in Centurion Manufacturing Manufacturing Production Other Manufacturing

Machine Operator (with Millwright Qualification) – POS25213 Based: Centurion Salary: R10 000.00 – R15 000.00 pm   Summary The Machine Operator will…

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Centurion: Machine Operator (with Millwright Qualification) – POS25213 posted by Emporium Human Capital

Jobs in Centurion October 24, 2025
Artisan Centurion Emporium Human Capital Gauteng Jobs in Centurion Manufacturing Manufacturing Production Other Manufacturing

Machine Operator (with Millwright Qualification) – POS25213 Based: Centurion Salary: R10 000.00 – R15 000.00 pm   Summary The Machine Operator will…

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Jobs in Goodwood October 23, 2025
Accountant Accounting Accounts Bookkeeping Emporium Human Capital Finance Goodwood, Cape Town Jobs in Goodwood Other Finance Western Cape

Assistant Accountant with Xero Experience (POS25292) Location: Goodwood (Cape Town) Salary: R 20 000 per month   Requirements: Accounting Certificate, Diploma,…

View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Gauteng, Jobs in Northern Suburbs, Jobs in Pretoria, Jobs in South Africa

More Jobs in Your Area

Pretoria: Service Desk Lead posted by Hire Resolve

Advertisement



Job Description

A diversified financial services group that provides professional advice and tailor-made investment products across the entire financial value chain is seeking a Service Desk Lead who will be responsible for overseeing the daily operations of the IT Service Desk, ensuring the delivery of high-quality technical support and effective service management across the organization. 

Responsibilities:

  • Oversee daily service desk operations, including scheduling, task delegation, and performance monitoring.

  • Manage the incoming ticket queue, ensuring no requests are missed and that tickets are actioned per agreed-upon Service Level Agreements (SLAs).

  • Coach, mentor, and train team members to enhance capabilities, promote knowledge sharing, and skill development.

  • Monitor Key Performance Indicators (KPIs) and SLAs to ensure team performance meets organizational goals.

  • Provide advanced technical support for complex hardware, software, and network-related issues.

  • Act as the primary escalation point for complex incidents and service requests.

  • Lead Root Cause Analysis (RCA) and problem management efforts to prevent recurring issues.

  • Collaborate with infrastructure, application, and cybersecurity teams to resolve cross-functional issues.

  • Maintain and improve IT Service Management (ITSM) processes, specifically Incident, Request, and Problem Management.

  • Contribute to the development and implementation of new processes and solutions to improve service delivery.

  • Participate in Change Management processes, ensuring proper documentation and communication.

  • Develop and maintain knowledge base articles, Standard Operating Procedures (SOPs), and technical documentation.

  • Support IT projects, including rollouts, upgrades, and migrations.

  • Ensure compliance with IT policies, security standards, and regulatory requirements (e.g., data privacy).

View Job  Western Cape: Senior Accountant posted by Communicate Finance

Minimum Requirements:

  • Matric certificate.

  • Relevant IT Diploma or Degree.

  • ITIL certification is required.

  • Additional IT Certifications are advantageous.

  • Minimum of 5 years helpdesk/call center experience.

  • Minimum of 2 years supervisory or team lead experience within a service/helpdesk environment.

  • Proficiency with service desk/ticketing systems (ITSM tools).

  • Experience in Remote Management.

  • Experience in enterprise monitoring solutions and managing voice solutions.

  • Strong technical knowledge of:

    • Office 365, MS Teams.

    • Windows OS.

    • Entra ID (Azure Active Directory).

    • VPN.

  • Knowledge of network and system administration.

  • Familiarity with ITSM principles and best practice frameworks (e.g., ITIL, ISO 20000).

  • Familiarity with ISO 27000 standards and data privacy laws.

Benefits:

  • Competitive salary based on experience (salary can potentially be more based on experience/skills)

IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to *****@*****.co.za



GO APPLY NOW

Safe & secure application process

Advertisement



Advertisement




Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
View Job  East London: Boiler Maker posted by Profile Personnel
You'll receive alerts for new jobs in Pretoria, Gauteng


Job Seeker Tip

Check your social media privacy settings and ensure public content is professional.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Midrand: Financial Accountant – Operations (CA) (POS25291) posted by Emporium Human Capital

Jobs in Midrand October 24, 2025
Accountant Accounting Accounting Management Accounts Construction Emporium Human Capital Gauteng Jobs in Midrand Midrand

Financial Accountant – Operations (CA) (POS25291) Location: Midrand Salary: R 450 000 tot R 550 000 per annum     Requirements: CA(SA)…

View Job

Midrand: Finance Accountant CA (Reporting & Compliance) POS25289 posted by Emporium Human Capital

Jobs in Midrand October 24, 2025
Accountant Accounting Accounting Management Audit Construction Emporium Human Capital Gauteng Jobs in Midrand Midrand

Finance Accountant CA (Reporting & Compliance) POS25289 Location: Midrand Salary: R 550 000 to R 650 000 per annum (depending on experience)…

View Job

Brits, NW: Hospitality & Lodge Management (Commercial Manager) – POS25285 posted by Emporium Human Capital

Jobs in Brits October 24, 2025
Brits, NW Commercial Emporium Human Capital hospitality Hospitality Jobs Africa Hospitality Management HotelJobs Jobs in Brits North West

Hospitality & Lodge Management (Commercial Manager) – POS25285 Location: Brits, North West Province Salary: R 22 500 per month   We’re…

View Job  Johannesburg: Senior Solutions Architect posted by Hire Resolve
View Job

Centurion: Machine Operator (with Millwright Qualification) – POS25213 posted by Emporium Human Capital

Jobs in Centurion October 24, 2025
Artisan Centurion Emporium Human Capital Gauteng Jobs in Centurion Manufacturing Manufacturing Production Other Manufacturing

Machine Operator (with Millwright Qualification) – POS25213 Based: Centurion Salary: R10 000.00 – R15 000.00 pm   Summary The Machine Operator will…

View Job

Centurion: Machine Operator (with Millwright Qualification) – POS25213 posted by Emporium Human Capital

Jobs in Centurion October 24, 2025
Artisan Centurion Emporium Human Capital Gauteng Jobs in Centurion Manufacturing Manufacturing Production Other Manufacturing

Machine Operator (with Millwright Qualification) – POS25213 Based: Centurion Salary: R10 000.00 – R15 000.00 pm   Summary The Machine Operator will…

View Job

Goodwood, Cape Town: Assistant Accountant with Xero Experience posted by Emporium Human Capital

Jobs in Goodwood October 23, 2025
Accountant Accounting Accounts Bookkeeping Emporium Human Capital Finance Goodwood, Cape Town Jobs in Goodwood Other Finance Western Cape

Assistant Accountant with Xero Experience (POS25292) Location: Goodwood (Cape Town) Salary: R 20 000 per month   Requirements: Accounting Certificate, Diploma,…

View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Gauteng, Jobs in Northern Suburbs, Jobs in Pretoria, Jobs in South Africa

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