Randburg: Senior Journey Specialist – Randburg posted by HotelJobs

March 11, 2026 Jobs in Gauteng

Job Description

About the Role

We are seeking an experienced Senior Journey Specialist to design and sell complete travel experiences for discerning guests visiting Southern and East Africa. This role blends expert itinerary planning with proactive sales engagement, requiring a deep understanding of the region, a passion for guest service, and a strong ability to convert leads into bookings that drive revenue growth.

Key Responsibilities

Design and sell bespoke, tailor-made itineraries for guests, including flights, transfers, and accommodation with the Collections properties and independent lodges/hotels.
Proactively engage with prospective guests to convert enquiries into confirmed bookings.
Promote upselling and cross-selling opportunities across the Collections properties and experiences.
Maintain current and comprehensive knowledge of Collections properties, including rooms, locations, layouts, and services.
Stay updated on third-party preferred partners with specialised knowledge of Southern and East Africa.
Meet or exceed monthly and annual sales targets through direct bookings.
Track and report on sales performance, conversion rates, and revenue metrics.
Identify new business opportunities and contribute to the development of sales strategies and campaigns.
Build and maintain strong relationships with high-value clients.
Ensure accurate booking information is recorded for each reservation according to property requirements in Res Request, Tourplan, Safari Portal, and CRM systems.
Confirm all bookings via email in a timely manner.
Manage reservation files from inception through guest departure.

Requirements

Grade 12 certificate
Degree or Diploma in Tourism or Hospitality
Minimum 8 years of experience in a similar role with proven sales performance, preferably with a tour operator (essential)
Hospitality/Tourism industry experience (advantageous)

Qualifications

None mentioned

Salary & Benefits

Not specified

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How to Apply

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About Other IT/Computer Jobs in Gauteng

The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.

In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.

To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.

Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.

Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.

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Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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